--> Performing desk duties, providing access control.--> Received phone calls from residents and provided appropriate answers or solutions quickly and precisely. --> Providing excellent customer service to the residence and troubleshooting various type of problems.--> Booking amenities such as party room, guest suits and many more, handling cheques as per policy, pre-inspection and post-inspection of the amenities.--> Behaving as a mediator between management and resident, solving common problems by contacting contractors after approval of the management.--> Maintaining previous data and documents for further reference. --> Greeting to the residents and other parties with respect and professionally.

--> Worked for inbound customer service representative for ‘Rogers Canada’.--> Communicated professionally with customers, acknowledged their problem and after researching from database, provided best solution.--> Professionally greeted to all customer and welcomed them in beginning of call as per company’s standard guidelines. --> Used various software such as Awaya, SGS supersystem and many more to conduct various activities and, make work smooth and effective. -->Dealt with customer’s accounts, maintained privacy and confidentiality of their information. -->Provided various offers to the customers and tried best to keep connected with the service.--> Attended webinars to learn new system and continuous improvement of the service.