• Planning, Implementing, Design, Deploying and supporting Virtual Apps and Desktop Infrastructure OnPremise and Citrix DaaS with multiple resource location including Azure Canada Central and Canada East.• Enhance Security Control of citrix platform by implementing PCI/SHR Governance/Patching Governance Guideline. • Implementing WAF / Rate Limit and Security Hardening on External facing VPX and MPX to protect against external threads. • Provide 2nd and 3rd Level support for Citrix Platform (3 Citrix 7.1X Farm/ PVS / Storefront / WEM / App Layering)• Optimize Xen App Logon and End User performance Experience.• Create a new Step-by-step how-to documentation Guide and Provide Training to the Remote Access Team. • Implementing Citrix Automation – Hourly Load reporting / ESX Utilization - Capacity Planning and Report. • Analyze Incidents monthly for Citrix service to help understand Citrix-related issues and how we can help users improve their Citrix experience. • PVS vDisk Capture End-to-end Automation through Ansible / GitHub.• Automate day-to-day Citrix activities / Alerting through Citrix Automation.• Migration of On-Prem to Citrix DaaS / WEM with Multiple Resource Locations• Azure Windows 10 MU Setup with FSLogix in Azure Files • nFactor Configuration and Implementation with Azure Multi-Tenant Authentication

Build and Configure Multiple Citrix Xen App 6.5 Farm / Xen Desktop 7 Farm with the Integration of Netscaler / PVS / Desktop Director and Store Front. Provide 2nd and 3rd Level support for Citrix Xen App 6.5 / Xen Desktop 7.PVS V Disk Management (Update / Create/ Load balance) for Citrix PVS 7App V Implementation and Management for legacy application.Maintenance of the Citrix environment, including upgrades, and hotfixes. Perform all aspects of Citrix server provisioning, including Citrix Xen App Server installation, application installation and publishing, and printing configuration, group policy administration.

• Provide 2nd and 3rd Level support for Citrix / PVS / AD / Appsense and Microsoft Cloud Office• Successfully Migrated Citrix Xen App 4.5 to Xen App 6.5 with PVS• Manage Appsense for centralized User profiles.• Provide 7X24 on call support• Support BB / IPhones and I PAD’s for Corporate Applications.• Manage and maintain Follow me printing using Canon Uniflow.• Design / Implement / Test the Disaster recover scenarios for the Citrix Infrastructure (Netsclaer / Citrix PVS / Appsense / Web Interface )• Manage Netscaler 10 (MPX 5500 ) for Load balancing VIP’s (Web Interface – Internal / External /Appsense / Citrix Hosted )• Management of AD Group Policy / Citrix user and computer policies.• V Disk Management (Update / Create/ Load balance) for Citrix PVS 6.1• App V Implementation and Management for legacy application.Provide support for all components of the Citrix Server Farms, including Citrix Presentation Server 4.5 -6.5 / Edgesight / Microsoft AppV Server / Citrix NetScaler /Citrix EdgeSight / Citrix Priovisioning ServerMaintenance of the Citrix environment, including upgrades, hot fixes. Perform all aspects of Citrix server provisioning, including Citrix Presentation Server installation, application installation and publishing, and printing configuration, group policy administration. Create, test, and deploy application install packages to Citrix servers using Citrix.

Provide support for all components of the Citrix Server Farms, including Citrix Presentation Server 4.0, Citrix Presentation Server 4.5, Windows Terminal Server 2000/2003, and Web Interface. Perform ongoing maintenance on the Citrix environment, including upgrades, hot fixes. Perform all aspects of Citrix server provisioning, including Citrix Presentation Server installation, application installation and publishing, and printing configuration, group policy administration. Administration and Configuration of Windows Server 2003 including AD, user set up, group policy and Integration of Exchange 2003 with Windows 2003. Create, test, and deploy application install packages to Citrix servers using Citrix.Primary desktop support engineer.Created script files to help Automate tasks and gather information. Configuring hardware, OS, Applications, Databases and all associated hardware based on architected specification. Analyze and evaluate current procedures to find more efficient ways of completing tasks.Setup user on Blackberry Enterprise server. Installation and administration of both SQL Server 2000 and SQL Server 7.0 production systems for asset tracking, performance reviews, sales estimating, and sales forecasting. Gathered and analyzed specifications, created custom Business Intelligence reports written in SQL Server Reporting Services against a SQL Server data.Installation and configuration of Citrix Xen Server / VMWare ESX Server. Installation and configuration of Microsoft Office SharePoint Services 3.0 (WSS 3.0), 2007 User Set up with BlackBerry® Enterprise ServerShare Point WSS 3.0 and Sharepoint 2007

Serve as the initial point of contact for resolution of desktop/workgroup-related problems in a 300-user environment. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, e-mail, Internet connections, and hardware/peripherals. Provided in-house technical support for PC hardware and software issues Adding and removing users from the Windows NT 4.0 domain and Windows 2000 /2003 Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software. Promoted from technical assistant position within two months based on technical troubleshooting skills, positive work ethic, dedication to teamwork, and ability to communicate technical concepts to end users. Installation & configuration of Windows 98 , Windows XP and Installing, removing, or upgrading various types of software on workstations Provide support for Citrix Portal applications and network share access. Performed backup operations on user computer using Bart PE - File Management Replace HDD , RAM , CDROM and Assemble Desktop and Laptops Re-Image IBM Think Center Desktop and T42/T43 IBM Laptops using Norton Ghost 8.0