Bhavya Gupta Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

• Engaged in process optimization with process mining and task mining techniques/ tools
• Conduct research and comparative analysis to recommend product/ tool enhancements
• Responsible for project status tracking/ reporting and optimum resource management
• Build and Implement user friendly tech enabled solutions to fulfil client requirements

Noida, Uttar Pradesh, India

• Responsible for continuous improvement of Y-o-Y efficiencies for various processes/ tasks
• Product owner for Time Recording tool used to capture chargeable hours in a disciplined way
• Track and improve Standard time per task and Cost per Delivery for various processes/ tasks
• Responsible for project management of large, complex projects with multiple stakeholders across the globe

Noida, Uttar Pradesh, India

• Support core client serving teams in their Improvement opportunities agenda
• Gathering, transforming, and reporting data for various KPI’s under categories such as Talent, Delivery, Financials, Learning, Compliance Management, Process and Automation
• Perform quantitative and qualitative analysis with the use of Power BI dashboards and other visualization tools
• Create business case on solutions, frameworks, methodologies to meet requirements of core client serving teams

Bengaluru, Karnataka, India

• Led the development and deployment of Quality Monitoring checklists for various processes/ tasks
• Implementation of Customer Experience Survey to seek feedback on service delivery
• Responsible for improving the scores of Quality Monitoring checklists and Customer Experience Survey
• Support execution of projects involving multiple stakeholders and coordinate global discussions

Ghaziabad, Uttar Pradesh, India

• Quality assurance of in-coming material, production processes and final product
• Improving overall efficiency and quality of production processes and final product
• Responsible for vendor development, standardisation and quality audits
• Implementing and taking control of various quality techniques such as RTY, Process Mapping, QC Tools, Lean Tools
• Take control and resolving complex technical and escalated issues
• Monitoring, identifying and improving parts and final product after understanding recurring customer problems

Gurgaon, Haryana, India

• Plan workforce use and implement new techniques to optimize workflow
• Conduct online research for developing relations with new and competitive logistic firms and warehouse supply partners including cost benefit analysis
• Preparing order processing and dispatch schedule sheets ensuring timely dispatch on online channels and offline channels (retail outlets)
• Track order delivery performance on a regular basis and work closely with customer care team to ensure queries/complaints related to orders are addressed in an established TAT
• Regular check of physical inventory by preparing daily report of stock movement and performing Bi-weekly audits
• Perform various ad-hoc activities such as raising purchase order for equipment maintenance, order and restock warehouse and office supplies, etc.

Ghaziabad, Uttar Pradesh, India

• Plan workforce use, assembly procedure and machine layouts to optimize workflow
• Establish and reinforce maintenance and safety procedures
• Ensure maintenance of appropriate level of inventory used in production
• Meet clients to understand specific requirements and critical issues, thereby taking an appropriate action
• Take care of the entire production cycle from machine manufacture till dispatch
• Quality assurance of in-coming inventory and final assembly