It Analyst
Current• Ability to recognize and analyze problems, conduct research, summarize results, and make appropriate recommendations.• Support all day-to-day helpdesk task.• Respond to and resolving first line inquiries from local users • Create and reset user accounts• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware1 implementing file backups, and configuring systems and applications • Support network printers and Other peripheral equipment• Support wireless system and devices • Maintain server Active Directory folders, services, and backup • Support Microsoft applications and workstation clients, database applications, Web servers (2008/2012/2016) and other such user applications installed on the network and/or stand-alone computer systems