Deep Desai Email & Phone Number

Toronto, Ontario, Canada

Managing IT staff by overseeing, recruiting, and training employeesDeveloping and implementing IT policy and best practice guides for the organizationAnalyzing the IT budget and maintaining cost-effectivenessOverseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outagesAnalyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needsRunning routine system operations reports and sharing them with executive staffManages and coordinates all IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software

Toronto, Ontario, Canada

• Manages and provides technical leadership to a team of personnel who troubleshoot Desktop Support issues, including Voice/VoIP, PC, and application support, and acts as an internal customer escalation point • Actively manages IT Support tickets to ensures maximum resolution in minimum time. Uses IT Support system to document individual contributions to requests and assigns tickets to appropriate parties. • Ensure that team’s work is carried out within agreed service levels and in accordance with department guidelines • Diagnose and resolve software and hardware incidents, including operating systems (Windows, and Mac), network systems and software applications supporting IT and Voice platforms• Provide system administration and routine maintenance for servers, networks, telephone systems and peripherals.• Identify, log and resolve technical problems with applications, servers, voice systems and networks.• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.• Perform user account maintenance in systems and applications related to employee hire, termination and transfers • Ensure that the Company is compliant with software licensing, network and systems legal requirements • Meet fiscal requirements while ordering new equipment including printers, monitors, computers and other devices

Toronto, Ontario, Canada

• Ability to recognize and analyze problems, conduct research, summarize results, and make appropriate recommendations.• Support all day-to-day helpdesk task.• Respond to and resolving first line inquiries from local users • Create and reset user accounts• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware1 implementing file backups, and configuring systems and applications • Support network printers and Other peripheral equipment• Support wireless system and devices • Maintain server Active Directory folders, services, and backup • Support Microsoft applications and workstation clients, database applications, Web servers (2008/2012/2016) and other such user applications installed on the network and/or stand-alone computer systems

Toronto, Canada Area

• Designed, & Implemented System Layout for the office computers and other peripherals like; printers, scanners, biometric equipment, IP cameras etc. • Troubleshot and ensured the system and network are up and working all the time. • Installed, configured, and maintained software’s like Office 365, Microsoft Outlook, One Drive, Adobe Creative Cloud, Accounting software, Five9, Abel Med. • Managed small businesses cisco router for internet on site, port forwarding and defined access rules in Firewall as per demand. • Worked with Digitization Project by Data Organization and Imaging. • Coordinated with the vendors for purchase, AMC, and Post-Installation issues of the Systems. • Maintained inventory for the system, equipment, and software license.

Toronto, Ontario, Canada

• Providing excellent customer service and proactive communication for customers dispute resolution.• Managing the staff timetable with rotation of the employees and mentoring them to work in independent environment.• Reporting of the sales to the Manager and ordering of the inventory on weekly basis.• Getting the feedback forms in the system to generate guest experience results and work to improvise them as a monthly performance target.• Maintained 93% of customer satisfaction rate after being recruited as a Supervisor of my team.

483 Bay Street, Toronto, Canada

• Troubleshooting assistance with engineers for VOIP and other telecom platforms and issues • Assisting with roll out of new Polycom endpoint devices including XML file editing, phone set up and support• Providing documentation and support info as well as help with extrapolating data from spreadsheets for the team• Quality Assurance testing of new products and configurations on VOIP endpoints

Toronto, Canada

• Day to day support to the business users, for PC’s and mobiles. • Set up and installation of software, workstations, laptops, IPhone, Cisco IP phones.• Assist in moving the computer equipment.• Inventory counts and record of various types of I.T equipment.• Setup of new user accounts for LAN, Lotus Notes, and Internet.• Troubleshoot problems with VPN connections, Printers and for McAfee

Ahmedabad Area, India

• Responsible for installation, development and maintenance of all network components.• Providing technical support for data communications network.• Serve as technical specialist in network problems and emergencies.• Troubleshoot and resolve network production problems.• Recommend network Solution for short-, medium-, and long-range network projects.• Determine plan layout for new hardware or modifications to existing layout.

Associate’S Degree, Computer Systems Technology - Networking, 3.96/4.5 Gpa

Course deals with all latest trends in networking including Wireless and VOIP.

Bachelor Of Engineering (Be), Electronics And Communications Engineering, 7.61 Cgpa

Activities and Societies: RECKON-R (network analysis) in TEQNIX-2011&TEQNIX-2012 at L.D. Engineering College.