Bhavya Trivedi Email & Phone Number

Regina, Saskatchewan, Canada

1. Receives, analyzes/tests/repairs/escalates customerissues/complaints. Logs customer reports (troubletickets), answers/resolves situations and escalates toappropriate personnel as required.2. Investigates, resolves and/or dispatches problemsrelevant to wireline, wireless, internet access, otheremerging Internet technologies and MAX services.3. Performs customer and technical resource follow-up onall unresolved troubles.4. Acquires updates of all customer affecting policies andprocedures. Researches Internet sources for newproducts and technology relevant to resolving customercomplaints/issues.5. Reviews and provides trouble statistics upon request bymanagement.6. Allocates daily staffing/workload, including the utilizationof part time staff. Analyzes business requirements andcustomer demands to ensure adequate coverage.

Regina, Saskatchewan, Canada

Regina, Saskatchewan, Canada

Handling @Roger's Customer Support Centre.Skills:- Technical Support , Troubleshooting , Communication

• Working with Splunk, modules in Metasploit and MSF console• Microsoft active directory attacks,• Tested Atomic red Team library of tests using MITRE ATT&CK framework.• Implement network security using HTTPS, DNS, and many others.• Implement android security with bypassing complications in dynamic analysis.• Gathered information for applications using OSINT.• Participate in CTFs on TryHackMe.

- Covered 30+web vulnerabilities, kali Linux, bug hunting, VAPT, Ethical hacking, ISO 27001.2013, PCI DSS, and other cyber security related topics.- Apply different penetration testing methodologies on finding bugs.- Testing websites- Researching on topics and tools- Conducting sessions or presentations- Preparing awareness contents

Gujarat, India

Deployment of Wordpress site using LEMP stack over Google Cloud Platform.I have also used all the keyword search tools to improve SEO of the website.Training Stack:Debian 9,Nginx 1.10,PHP7.0MariaDB 10.3,PHPMyAdmin,Wordpeess 5,other plugins and theme.