Bhawna Kumar Email & Phone Number

India

Gurugram, Haryana, India

Working as a Project Manager in Wipro and Manage Operations as well as Automation for Linux Team.Responsible for submitting SLA, RCA conclusion, Automation via Ansible, SOW, SOD, ITIL bench marking etc.

Gurgaon, India

Worked on one of on-prem solution and was supporting its transitionWorked on AWS + Linux and explored Open Shift (Kubernetes+containers)Worked and Supported Due Diligence as well as transition with one of US ClientAlso, prepared required documentation (Runbook, Risk Register, SOPs) to run Operations

Gurgaon, India

• Knowledge related to all IN nodes (SDP, EMA, CRS, EMM, AIR, VS, CCN and MINSAT)• To ensure process compliance for IN Processes• IN System Surveillance & first level fault management• Performing Health Check for all the nodes on regular basis• Co-ordination with internal /external customers for smooth operation of IN nodes• Raising Trouble Tickets in case of any deviations in the system• Associated with the configuration, installation and Testing of BSS, IN Charging… Show more • Knowledge related to all IN nodes (SDP, EMA, CRS, EMM, AIR, VS, CCN and MINSAT)• To ensure process compliance for IN Processes• IN System Surveillance & first level fault management• Performing Health Check for all the nodes on regular basis• Co-ordination with internal /external customers for smooth operation of IN nodes• Raising Trouble Tickets in case of any deviations in the system• Associated with the configuration, installation and Testing of BSS, IN Charging System nodes and Testing [Mainly AIR/VS and NGVS]• System Administrator with knowledge on Solaris, Linux, and VMware• Troubleshooting of VMware, EMC Storage, Solaris/Linux servers• Perform release upgrades on BSS nodes and roll-out• End to end troubleshooting for the issues related to BSS Platform, Fault Management, User Management, Software/Hardware Management, and BSS nodes• Driving Competence development drive for acquiring knowledge on all nodes irrespective of technology used Show less

New Delhi Area, India

• Able to handle escalation as well as can provide subject matter expertise where ever required• Ensure proper communication and quick resolution as a crisis manager• Plan and schedule changes coordinating with different stakeholders• Perform RCA for Major Incidents as well as perform trend analysis identify top few incidents and work with respective teams to minimize such events• Able to work on knowledge acquisition and updates to related documents

Monitoring, alerting, escalation and reporting – all infrastructure and application monitoring systems deliver real-time alerts to the Data Centre operators. The shift operators co-ordinate escalation and reporting, and if required, invoke the Major Incident Management process.

Supported Solaris Server for WEBSPHERE Application hosted on it.Ensure that all projects and deliveries are carried out on schedule and within budget. Modules uploaded on Web server are deployed successfully for execution of files in an appropriate manner.

Troubleshooting alerts, alarms, related to file system, process, and server connectivity.Coordinate with the team at onsite for a smooth deployment, any change management or production issues.

Bachelor Of Engineering (B.E.), Information Technology

B.E. (IT)

Secondary As Well As Senior Secondary, +2

10th and 12th