- Used Power BI to automate the creating of income statements and financial reports, saving many hours a week for staff accountants- Collaborated with different teams to ensure the highest quality work and resolve any sticking points in the reporting process - Created ETL pipelines to transform raw transactional data into clean, easy to manipulate spreadsheets-Attended meetings with perspective new clients to help describe the benefits of data analytics for theirfirms- conduct feasibility on client projects

- Collaborate with cross-functional teams to test and implement new benefits before they enter production, reducing the chance of claims not processing - Design and execute complex SQL queries to discover claims that were not processing correctly, reducing the amount of customer complaints

- Conduct timely troubleshooting of hardware and software issues across diverse devices.- Utilize a comprehensive repair database to identify recurring issues and track customer visits efficiently.- Demonstrate active listening skills to quickly identify and address customer concerns, providing appropriate resolutions.- Successfully mediate challenging customer interactions involving significant financial transactions and sensitive personal data, maintaining a consistent 100-team member score.- Execute flawless and timely hardware repairs, ensuring precision and efficiency.

- Collaborated with the Business team to analyze metrics, resulting in more than quadrupling Business leads within weeks.- Reviewed the iPhone focus report to identify team weaknesses and devised strategic plans for improvement.- Conducted comprehensive training sessions for new employees in the product zone, guiding them to effectively offer the entire Apple product range to customers.- Cultivated an inclusive work environment, promoting diversity and encouraging team members to express their authentic selves.- Managed intense customer interactions involving personal data and substantial financial transactions, maintaining a stellar 96 team member score.

- Researched, developed, and implemented dynamic workouts and practice sessions to support team members in achieving their goals.- Conducted a comprehensive analysis of the existing practice structure, collaborating with head coaches to implement an updated program, resulting in a significant improvement from sixth to second place in one off-season.- Skillfully managed conflicts among diverse athletes with varying backgrounds, fostering a cohesive team environment.- Inspired and motivated athletes to consistently push themselves to excel both on and off the wrestling mat.