Benjamin Hoogstraat Email & Phone Number

Champaign, Il, Us

Champaign, Il, Us

Champaign, Illinois, United States

• Provide comprehensive technical support and maintenance to 25+ end-users across the organization, resolving hardware, software and network issues in a timely fashion• Develop and update numerous knowledge base articles, enhancing the accessibility and accuracy of information for internal and external stakeholders• Led the design and technical setup of a flexible office environment, contributing to a 25% reduction in office space while increasing overall office usage from 35% to 80%.

Urbana, Illinois, United States

• Developed, launched, and managed mass email communications for over 100 university units, colleges, departments, and organizations within the University of Illinois system.• Designed targeted email communications for specific audiences within the University of Illinois system.• Collaborated with all three University of Illinois System universities to establish unit-level marketing goals and strategies.

• Managed over 100 communication plans for various university units, colleges, departments, and organizations within the University of Illinois System.• Co-developed external training programs for customers, focusing on tools, processes, and procedures.• Designed and implemented new onboarding training guides and materials for new employees.

Bloomington, Illinois, United States

• Imaged and deployed computer desktops and laptops as well as set up computer peripherals at clients’ sites• Troubleshoot problems with computer systems, including hardware and software, e-mail, network and peripheral equipment• Documented technical support procedures and maintained client records

Edwardsville, Illinois, United States

• Coordinated and oversaw university events in MUC building to ensure proper functions and client satisfaction• Answered all incoming calls and redirected them or keep messages• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

Edwardsville, Illinois, United States

• Cleaned, sanitized, and vacuumed all event rooms after each use accordingly.• Adjusted event setups as needed with chairs, tables, and tech equipment.• Emptied all waste containers in event rooms.

Edwardsville, Illinois, United States

• Prepare specific pizza orders and other various Italian entrees.• Provide customer service by imputing customer orders, processing credit and cash transactions, and responding to questions and concerns.

• Provided Tier 1 IT support to all IMPACT Strategies employees • Utilized active directory and Microsoft 365 admin center to manage user accounts and security • Created documentation of all relevant IT problems and solutions for future reference• Used Freshdesk ticketing system to record and manage reported problems

Edwardsville, Illinois, United States

• Completed food deliveries in a timely manner and guaranteed customers received a positive, memorable experience.• Manage time effectively to make deliveries on time, maintaining high customer satisfaction.• Leveraged GPS system and navigation app to determine and follow the most efficient routes.

• Interact with and assist clients before, during, and after each event.• Set up conference rooms with audio visual needs; such as projectors, various type of microphones, audio mixers, laptops, speakers, along with appropriate cabling such as XLR, power, VGA, and HDMI• Run live sound and lighting during events in the school’s ballroom

Camp Robert Drake, Illinois

As the Camp Commissioner, I was a member of the administrative staff of Camp Robert Drake. I successfully lead the check-in and out processes of 250+ youth that attended Camp Robert Drake. I also acted as the primary liaison between the adult leaders of each individual unit and relayed issues, feedback, and general ideas to the rest of the administrative team.

Edwardsville, Illinois, United States

• Administered use and count of daily bank bag• Trained new student employees on proper procedures and actions as a dining services employee• Provided customers with requested orders accurately in a timely manner

Camp Robert Drake, Illinois

As an Area Director, I lead and created a program for the scouts at Camp Robert Drake. I lead the First Year and Archery areas independently, and taught the Archery merit badge along with requirements from the first four ranks. As an Area Instructor, I taught merit badge requirements for the Geocaching, Wilderness Survival, Cooking, and Camping merit badges at the R.O.A.P. program area.

Gilman, Illinois, United States

• Prepared specific pizza orders and other various Italian entrees.• Provided customer service by imputing customer orders, processing credit and cash transactions, and responding to questions and concerns.• Clean equipment, utensils, dishes, and silverware all to sanitary standards.