Bradley Sisson Email & Phone Number

Austin, Texas, Us

As a reflection of my increased ability to customize our solutions for customers, resolve any issues encountered during POCs, and assist customers in getting the maximum value in the quickest time possible, I was promoted to Senior Sales Engineer. Additionally I continued to grow my technical knowledge and distinguish myself as an expert in our products. This resulted in increased collaboration with Product Management and Marketing teams in the form of being asked to help advise on our latest SolarWinds Observability solution's features and prioritization of roadmap and attend conferences to help increase visibility into our cloud solutions. During this time I also continued to expand my general industry knowledge around cloud native services provided by AWS and Azure, acquiring certifications from both providers. Other notable areas of specific focus include containerization technologies and their deployments and best practices around APM and log monitoring.

Austin, Texas, Us

As the cloud business at SolarWinds matured, so did the definitions of the roles required to continue to grow. By demonstrating excellent working technical knowledge of the products as well as sales acumen I solidified my position in the organization as a Sales Engineer. My primary focus shifted to working with the sales team to deliver demonstrations of the products to prospective customers, helping set up POC environments, onboarding new customers and training users on how to use our products. Additionally helped deliver ongoing support to existing customers and assisting with expansion opportunities.Named SE MVP for the Application Management team for Q2 2019 and received the Team Player award for Q1 2020

Austin, Texas, Us

The Solarwinds cloud business was formed through carefully orchestrated acquisitions of numerous young and innovative SaaS businesses. We are focused on building amazing, scalable products for our customers. With the added benefit of having corporate financial backing, it allows us to explore non-organic growth opportunities and additional investment for strategic initiatives. The Solarwinds.cloud business is critically important to the future growth of Solarwinds Inc.Below is a brief summary of Solarwinds Cloud portfolio and the primary problem they solve for our nearly 1 million end users.- Pingdom – Digital experience monitoring and uptime monitoring solution- AppOptics – Distributed tracing application performance management (APM) solution which includes aggregation of application, host, infrastructure and custom metrics- Papertrail and Loggly – Cloud-hosted aggregated log management solutionResponsibilities- Be the primary contact for your customer base, not just an engineer.- Understand and solve your customers’ technical challenges.- Perform online product demonstrations to one or many customers.- Be the expert: know the products and share that knowledge with your peers.

Austin, Texas, Us

Technical Account Managers at Vyopta work collaboratively with sales and marketing as well as support and development teams to deliver positive business results for customers using Vyopta to monitor their UC environments and provide analytics.- Manage relationships with customers at various levels ranging from end users to senior management in order to develop long-term partnerships- Developed expertise in industry level Unified Communications knowledge with special focus on Vyopta's products- Train & support enterprise customers & partners on getting the maximum value out of the Vyopta products and captured feedback to help drive the product roadmap- Own customer life cycle starting with Trial customers and responsible for the success or failure of customers- On the team which acts as the pre-sales organization to help convert trials into customers, and as the customer success team to ensure renewals, and identify expansion opportunities- Work closely with the Product Management team using customer feedback to make recommendations for road map items

Waltham, Ma, Us

The Enablement Services Manager (ESM) is responsible for the delivery of a wide range of Application Performance Management (APM) Services that are based on the Compuware APM platform. The ESM helps structure the right solution and identify the appropriate partner and/or professional services to be successful in addressing the complexity of particular projects. The ESM also prepares the customer with the right service mix to ensure their ultimate success, even once the engagements are concluded.- Provide engagement management for all APM Services in North America, ensuring delivery success and customer satisfaction- Work directly with customers to understand business and technical requirements, crafting delivery proposals, Statement of Work (SoW) contracts, and project plans that will facilitate successful execution- Own regional P&L, provide reports to management and clients according to scheduled deadlines- Shape internal processes that match the best practices, systems, and continuous improvement philosophies in order to provide the best possible customer experience- Work with internal Legal, Finance, and other teams to ensure all aspects of contracts and procurement processes are upheld- Align closely with our internal sales team, customer support team, and consultant teams among others to assist with both solving customer problems as well as discussing services proposals for customers

Detroit, Mi, Us

Primary - Project Coordination:- Using documentation (ex. POCs, Technical Application/Infrastructure) to determine scope- Validating the project- Creating SOWs, Changepoint entries as needed - Meeting with customers and internal resources to plan and confirm tasks are on schedule and properly executed- Scheduling internal resources based on requests and skill sets available- For short projects, primarily dynaTrace "quick starts"Secondary - Delivery Manager support:- Making new or updating existing Changepoint entries- Assisting with documentation of projects- Other tasks as assigned

Detroit, Mi, Us

Compuware Guardians can be deployed globally as a dedicated on-site resource, hand-selected to address your specific needs and relocated to your area. This allows a Guardian to seamlessly integrate with your organization through application onboarding, troubleshooting, monitoring, reporting and other key Application Performance Management (APM) related tasks.If it’s more practical to leverage a remote Guardian, Compuware also offers this option. Regardless of the approach, you get personalized attention from someone absolutely committed to and invested in your success.

Detroit, Mi, Us

The Professional Development Program (PDP) is a six-month training regimen formulated to produce individual Compuware Guardians with outstanding character, strong work ethic and a broad APM knowledge. From enrollment to graduation, the PDP student is not only educated on Compuware’s industry-leading Gomez technology at an in-depth level, they also receive extensive training to develop skills as a trusted advisor. This training curriculum has been likened to a master’s degree in APM, and is the most comprehensive of its kind in the industry.Through hands-on training, mock demonstrations, technical support rotations and side-by-side mentoring, a PDP graduate develops into a well-rounded consultant with an excellent mix of technology and business skills.