As a key point of contact between the smartphone OEM and Repair Service Partners (RSPs) in the designaged after-sales market in Europe. Processed and analyzed daily work in process (WIP) raw data (Tableau-based), and followed up the repair jobs were in need of prioritization by the RSPs in order to meet weekly KPI targets in terms of TAT and OTD. Tracked and followed up the long-standing repair jobs and pushed the RSPs to provide solutions for deivce delivery. Prepared daily WIP report to the… Show more As a key point of contact between the smartphone OEM and Repair Service Partners (RSPs) in the designaged after-sales market in Europe. Processed and analyzed daily work in process (WIP) raw data (Tableau-based), and followed up the repair jobs were in need of prioritization by the RSPs in order to meet weekly KPI targets in terms of TAT and OTD. Tracked and followed up the long-standing repair jobs and pushed the RSPs to provide solutions for deivce delivery. Prepared daily WIP report to the OEM and provided the findings for backlogs (e.g., delayed repair, pending parts on hold and pending Jira ticket).Utilized Jira ticketing system to engage various internal/external actors to involve in the problem solving processes, e.g., customer complaints, job creation, RSPs inquiries, IT related cases and so on. Involved in the optimization of internal repair tool (e.g., SRT) in terms of error and logic analysis/validation. Implemented the new inventory reporting template and ensured the RSP followed the weekly reporting schedule. An immeidate linkage between internal IT experts and the RSP IT responding to urgent IT related issues towards certain repair jobs daily which would downgrade the KPI performance. Show less

Managed Project Nord's Chinese Shopify Store (www.projectnord.com.cn). Order Management: monitored unshipped orders which were linked to the shipping supplier (Gelato); reported the shipping backlogs for the updates and followed up the update progress.Inventory Updates: updated new arrivals and tagged new products for the assortment of collections. Landing Pages Optimization: synchronized page layout and design, and translated English content to Chinese that is in line with Project… Show more Managed Project Nord's Chinese Shopify Store (www.projectnord.com.cn). Order Management: monitored unshipped orders which were linked to the shipping supplier (Gelato); reported the shipping backlogs for the updates and followed up the update progress.Inventory Updates: updated new arrivals and tagged new products for the assortment of collections. Landing Pages Optimization: synchronized page layout and design, and translated English content to Chinese that is in line with Project Nord's global campaigns.SEO Optimization: optimized content/blogs/meta description and keywords (in product pages) for improving Google and Baidu organic engine research results. Shopify Setting Management: ensured Shopify setting designated for the local context (e.g., country/region shipping and delivery) and generated promotion/influencer discount codes for marketing campaigns. Show less

Worked (student part-time) as an inventory specialist at different COOP Supermarket locations within southern region of Sweden; Engaged in re-stocking and merchandising functions at Systembolaget, Väla Centrum, Helsingborg; Been assigned as a production specialist at Beneli AB, Helsingborg from 10/2018 to 12/2019; Involved in manufacturing tasks of cardiological parts under the brands of Biotell (U.S.A.) and Bittium (Finland).

Assisted embarking cruise passengers on check-in process at the Port of Malmö; Co-ordinated with on-deck staffs towards categorizing cruise passenger access-cards; Identified and replaced missing passenger access-cards before the initiation of the embarking process; Teamwork engagement to optimize the workflow and minimized the passenger queuing-time during the check-in process.

Responsible for local market tryouts of two handmade skincare brands, Far Above Rubies and Alpenglow Skin Care from the State of Alaska, U.S.A.; Attended various local market events to explore customer base and interested contacts; Managed the company's existing key foreign accounts and meanwhile reached out new foreign clients; Initiated the company's product customization capability based on the client inquiries (e.g., RFID bracelets from Champions Academy, Georgia); Led new product… Show more Responsible for local market tryouts of two handmade skincare brands, Far Above Rubies and Alpenglow Skin Care from the State of Alaska, U.S.A.; Attended various local market events to explore customer base and interested contacts; Managed the company's existing key foreign accounts and meanwhile reached out new foreign clients; Initiated the company's product customization capability based on the client inquiries (e.g., RFID bracelets from Champions Academy, Georgia); Led new product development under the company's new brand "Packup" (bags and suitcases category); Engaged in price negotiation with the suppliers and QA of new product development; Monitored and supervised the daily operation of the company's online presence (Taobao and Douban). Show less

Reponsible for the establishment of local startup (SST) and prepared related registration paperworks; Engaged in the contact with the local governmental departments/authorities; Obtained crucial business licences which were linked to certain local business practices; Utilized surrounding resourceful actors/contacts to meet project-related objectives.Identified the core product of new enterprise (Malta India, Dominican Republic); Established the close contact with the foreign supplier… Show more Reponsible for the establishment of local startup (SST) and prepared related registration paperworks; Engaged in the contact with the local governmental departments/authorities; Obtained crucial business licences which were linked to certain local business practices; Utilized surrounding resourceful actors/contacts to meet project-related objectives.Identified the core product of new enterprise (Malta India, Dominican Republic); Established the close contact with the foreign supplier (Cerveceria Vegana, S.R.L.); Conducted an in-depth market research about foreign beverage importation to the Chinese market; Analyzed market competitors, cost structure and pricing strategy; Engaged in price negotiation, drafted and confirmed the purchasing contract.Outsourced the 3rd party agency to assist custom clearance and oversea payment; Ensured all regulatory documents on-hands before the arrival of goods at the Port of Shanghai; Selected the ideal sea freight provider for shipping the products from oversea; Partnership with several local logistics providers for cost-efficient domestic transportation.Established the company's online presence via Taobao of Alibaba and Nuandao; Utilized social medias (Weibo & WeChat) to promote the new product and obtain followers; Collaborated with local marketing event organizers/NGOs, e.g., JZ Club, Lenovo Rock & Run-GZ, Jiangxi TV, China Women's Film 2nd Festival, Woodstock of Eating, etc.; Developed 4 provincial re-distribution channels (Shanghai, Fujian, Guangdong and Hebei). Show less

Carried out Apple’s significant in-store full solution to walk-in or targeted customers; Solved products technical issues in terms of hardware and software for walk-in customers; Engaged in Apple's state-of-the-art products and services sales (targets); Probed and followed up walk-in customers (CRM) who would be potentially converted to Apple's business accounts; Rotated regularly among the function of concierge, cashier, BOH, call-center, visual merchandising, business team, logistics, etc.;… Show more Carried out Apple’s significant in-store full solution to walk-in or targeted customers; Solved products technical issues in terms of hardware and software for walk-in customers; Engaged in Apple's state-of-the-art products and services sales (targets); Probed and followed up walk-in customers (CRM) who would be potentially converted to Apple's business accounts; Rotated regularly among the function of concierge, cashier, BOH, call-center, visual merchandising, business team, logistics, etc.; Collaborated with the in-store team to setup new visual displays or elements overnight for new product launches; As a key member of iOS Champion Team conducted in-store iOS training sessions and offered technical supports. Show less

Presented the exhibition elements to domestic/foreign visitors around UK Pavilion; Managed groups of VIPs, corporate, and government delegations through UK Pavilion; Conducted new employees training sessions on-site; Provided the logistics assistance to foreign performance teams before/after the events; Involved in visitors traffic management and the implementation of safety directives; Collaborated with co-hosts to accomplish various emergent tasks on-site.

Responsible for writing corporate training proposals and training assessment reports; Created weekly training E-Newsletters for all stakeholders and delivered them via emails/official website; Followed up the training progress via the trainer/trainees feedbacks and in-class monitoring; Provided constant assistance to corporate HR personnels regarding internal employees assessment; Involved in the processes of new projects PR and negotiation.

Worked (student part-time) as a service associate at Fresh Food Company (ARAMARK), CMU; Ensured the smoothness of team workflow during the dining hours; Completed the assigned on-site tasks by the supervisors; Optimized the efficiency of sanitary workflow/teamwork during the dining hours; Shadowed new recruits on-site during dining hours; Maintained and organized sanitation equipments before the shift was over.