Bhupender Kumar Email & Phone Number

Delhi, India

Addressing Customers queries & complaints through Calls, Email and Walk-Ins also responsible for welcome calls, Final NOCs, Transfer cases, Stamp duty,Construction updates, TPA/PTM and Collection. Overall responsible for all queries from booking to possession

Faridabad, Haryana, India

Addressing customer queries and complaints through Calls, Emails and walk-ins also responsible for Collections and transfer cases

Faridabad, Haryana, India

To Build a high Performing Distribution Network of Financial consultants. Post on-boarding, the incumbent will undergo an intensive training program focused uponInsurance industry, products, sales processes and Agency channel management. Identifying the gaps & highlighting it to the manager and managing the data base of active customers.Resolving the complaints on immediate basis and Handled Teamwork in Backend office. Receiving Payments by the clients and generating… Show more To Build a high Performing Distribution Network of Financial consultants. Post on-boarding, the incumbent will undergo an intensive training program focused uponInsurance industry, products, sales processes and Agency channel management. Identifying the gaps & highlighting it to the manager and managing the data base of active customers.Resolving the complaints on immediate basis and Handled Teamwork in Backend office. Receiving Payments by the clients and generating receipts for the same.Addressing queries and complaints over the phone, through email, letter and walk Show less

Delhi, India

Taking care of Activation of all connections (Post Paid & Prepaid both)Handling A2 Team and Sales escalations for entire zone & support Sales.Weekly Visit market outlets\Distributors point\VMS\postpaid channels and Challenges \feedback share to manager. Coordinating and collaborating with management to address issues, which affect Services. Office Query and escalations handling in branch.Ensure timely training of Distributors Employees of new process and… Show more Taking care of Activation of all connections (Post Paid & Prepaid both)Handling A2 Team and Sales escalations for entire zone & support Sales.Weekly Visit market outlets\Distributors point\VMS\postpaid channels and Challenges \feedback share to manager. Coordinating and collaborating with management to address issues, which affect Services. Office Query and escalations handling in branch.Ensure timely training of Distributors Employees of new process and Challenges.Responsible for Documents should be 100% compliant as per TERM guidelines and Verification Documents Local, Outstation and Foreign Customer.Taking care Activation TAT prepaid and Postpaid, also, resolve A2 specific issues within specific timelines and Major Action - TAT has to be followed. Verification of Physical Documents and Getting all work done on TAT and Taking care of Show less

Gurugram, Haryana, India

Achieving the target of Super money accounts from Airtel Stores. Office Query and escalations handling regarding Super Money Account.Managing the Stores & Bank and Taking care of Super Account Active Customers Monthly uses.Stores and Active Clients maintain super Account money balance and promoting &executing the new ideas for super money account.Visit market Airtel stores and Challenges \feedback share to manager and identifying the gaps & highlighting it to the… Show more Achieving the target of Super money accounts from Airtel Stores. Office Query and escalations handling regarding Super Money Account.Managing the Stores & Bank and Taking care of Super Account Active Customers Monthly uses.Stores and Active Clients maintain super Account money balance and promoting &executing the new ideas for super money account.Visit market Airtel stores and Challenges \feedback share to manager and identifying the gaps & highlighting it to the manager.Managing Active super account customer P2P &P2B Uses and creating the lead (NTPC, Air force station, Colleges, Apartments, and Company’s. Show less

Faridabad, Haryana, India

Verifying the documents at distributor location and sharing the report with seniors after validating all documents. Making reconciliation report of received vs rejection & sharing it with partner (Vodafone) Reactivating the no’s after verifying the barred no’s and Taking care of prepaid and postpaid Documents Audit.Meeting with distributors & retailers if they have query and complaint. Improved the Activation TAT from 4 Hrs. to 3 Hrs. and scanning TAT from 72 Hrs. to… Show more Verifying the documents at distributor location and sharing the report with seniors after validating all documents. Making reconciliation report of received vs rejection & sharing it with partner (Vodafone) Reactivating the no’s after verifying the barred no’s and Taking care of prepaid and postpaid Documents Audit.Meeting with distributors & retailers if they have query and complaint. Improved the Activation TAT from 4 Hrs. to 3 Hrs. and scanning TAT from 72 Hrs. to same day Show less

M.Com, Business/Commerce, General, B

Bachelor Of Commerce (B.Com.), Business/Commerce, General, B