- Competitive Landscape Analysis- Market Segmentation- Pricing Strategy- New Product Launches- Sales Enablement- Performance Tracking and Optimization- Cross-Functional Collaboration- Managing P&L

- Training and Development: Oversee the development and delivery of comprehensive training programs for the sales team. This includes onboarding new hires, ongoing skills development, product training, and sales methodology training.- Sales Process Optimization: Working closely with sales leadership to analyze and optimize the sales process. Identify areas for improvement, streamline workflows, and implementing best practices to enhance efficiency and effectiveness. Develop standardized… Show more - Training and Development: Oversee the development and delivery of comprehensive training programs for the sales team. This includes onboarding new hires, ongoing skills development, product training, and sales methodology training.- Sales Process Optimization: Working closely with sales leadership to analyze and optimize the sales process. Identify areas for improvement, streamline workflows, and implementing best practices to enhance efficiency and effectiveness. Develop standardized sales processes and playbooks for the sales team to follow.- Sales Tools and Technology: Evaluating, implementing, and managing sales enablement tools and technologies to support the sales process. This included CRM systems, sales automation tools, content management systems, and communication platforms. Ensuring sales tools are effectively integrated and provide maximum value to the sales team.- Performance Analytics: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of sales enablement initiatives. Tracking and analyzing sales performance data to identify trends, opportunities, and areas for improvement. Using data-driven insights to iterate and optimize sales enablement strategies.- Cross-Functional Collaboration: Fostering strong collaboration with cross-functional teams, including sales leadership, marketing, product, and operations. Aligning sales enablement initiatives with overall business objectives and ensuring coordinated execution across departments. Show less

Worked on all operational aspects of Zomato Base (An Advance Android Based POS).This role actively involved end to end operations management including strategy, process formulation, process improvement, project management, deployment, customer support and lead generation.Few things I took care off:Setup- Taking ownership in setting up backend content for the restaurant.- Setting up data for inventory management for a merchant.- Interacting with merchants to… Show more Worked on all operational aspects of Zomato Base (An Advance Android Based POS).This role actively involved end to end operations management including strategy, process formulation, process improvement, project management, deployment, customer support and lead generation.Few things I took care off:Setup- Taking ownership in setting up backend content for the restaurant.- Setting up data for inventory management for a merchant.- Interacting with merchants to setup data points and facilitate a seamless transition to Base POSAsset Management- Work closely with the clients as a consultant for hardware requirements and setup.- Understanding their restaurant's operations and suggesting the hardware setup.- Ordering Hardware from various vendors (Vendor Management).- Working with Finance department for invoicing.- Managing logistics for hardware delivery at the merchant’s outlet.- Keep track of deployment timelines and make sure hardware is available as per the same.Deployment- Visiting restaurants and deploying the hardware.- Setting up Zomato Base on the devices and making sure physical setup is done as per restaurant’s requirement.Training- Training merchant’s (restaurant and corporate) staff on the use of Base.- Query Handling- Identifying the training gaps and making sure staff is comfortable using the new system.Support-Having conversations with merchants to help them solve problems, trouble shoot the system and identify the root cause of the issue.- Escalation of problems to various teams.- Provide support on different channels to resolve blocking issues.- Collating feedback about feature requests.- Supporting tech team in testing, identifying issues and designing of front end & back end tools. Show less

• Mentored a team of 20 to handle support escalations and service requests• Set-up a support team of 5 for a new business division in the company• Interfaced with internal partners in accounting, new business, operations & consumer affairs divisions • Collated and analysed support tickets to provide product recommendations.