Bi Chen Email & Phone Number

San Diego, CA

San Diego, California, US

San Diego, California, US

- Organized meetings to gather information to define requirements with the stakeholders, demo new functionalities developed, and provide user training.- Onboarded and trained a business unit of ~60 users new to Salesforce. And fulfilled users’ requests regarding Email-to-Case routing, Salesforce Inbox, Checklist Template, etc.- Assisted in both the weekly.

San Diego, California, US

- Worked with ServiceNow Ticketing System to support 1,000+ Salesforce users: user management, report/dashboard configuration, automation debugging, data import, etc.- Collaborated with the internal teams and maintained documentation to reinforce the integration with Five9, Marketing Cloud, Data Warehouse, Message Center App, etc.- Primary System.

• Communicated with customers and coordinate across departments to resolve complaints promptly
• Managed the CRM system and uploaded spreadsheets into the system after auditing to ensure accuracy and validity
• Evaluated the effectiveness of marketing methods through the analysis of the expenses and results
• Trained newly hired employees on work routines on various social media platforms as well as customer service skills
• Developed creative marketing plans and assisted in various digital marketing activities to reach the target audience

• Reviewed NPDES (National Pollutant Discharge Elimination System) discharge reports to check for violations and updated data onto CIWQS (California Integrated Water Quality System Project) after review
• Organized paper files chronologically and uploaded significant documents to GeoTracker Website.
• Conducted multiple site inspections and sampled effluent at a treatment system during inspection
• Prepared draft of a case closure summary

• Assisted with the setup of 10 wastewater monitoring stations working in a team of four to measure water quality parameters including Chemical Oxygen Demand, Total Nitrogen, Total Phosphorous, Ammonia Nitrogen, Chromium.
• Prepared chemical solutions required to calibrate and run water quality monitoring devices at 13 sites while meeting the deadlines
• Managed the online platform Zhejiang Environmental Automatic Monitoring and Information Management System set up by Zhejiang Environmental Protection Bureau through ensuring data modification in cases of devices’.
• Worked with a partner to draft the parts about equipment selections, after-purchase services, and a construction progress network diagram in bidding documents for a $150,000 project of expanding the wastewater.

Riverside, CA, US

• Researched solutions for oil/water separation of mixed waste oil and detergent via mechanism study and fouling tests for the U.S. Navy
• Conducted several experiments to directly measure the interaction force between a γ-Fe2O3 nanoparticle and an oil droplet with Atomic Force Microscopy involving the modification of nanoparticles with silane coupling.
• Evaluated the effect of nanoparticle addition to oil/surfactant emulsions for the prevention of nanofiltration system fouling through experimenting with different ratios of oil, surfactant, and gamma-iron oxide.

Zhejiang, CN

• Researched the application and mechanism the electrochemical dechlorination method in reducing the toxicity and persistence of aromatic compounds
• Conducted experiments of electrochemical dechlorination reactions on palladium-loaded electrodes with varying factors (voltage, pH, and ionic strength) and collected data of intermedia products detected by Gas.

Master’S Degree, Environmental/Environmental Health Engineering

Non, Chemical Engineering

Bachelor'S Degree, Applied Electrochemistry