Bianca Grier Email & Phone Number

Led a team of 47 personnel to 90% on average Quality Assurance, exceeding objectives and earning recognition on a quarterly basisEnhanced operations and productivity by implementing one on one coaching biweekly going over procedures, work center efficiency, customer relations and Quality Assurance Managed compensation and benefits administration, ensuring competitive packages and cost effectiveness.Strong ability to work well under pressure, multi-task and maintain composure in a high-volume fast paced environmentLiaised between finance and sales departments, streamlining invoicing processes, improving cash flow by 19 %Reduced accounting errors by revising financial l reporting and reconciliation processes.Dispensed guidance, direction and authorization to business units and departments to carry out major plans.Established and maintained effective communication between business units and senior management.

Guided teams to increase business portfolio and grow bottom-line profitability.Provided customers with first-rate experience and developed long-lasting relationships.Increased efficiency and drove branch revenue by optimizing daily operations.Compiled operational and risk reports detailing financial metrics to help management make proactive decisions. Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants. Experience in managing multiple projects

• Practiced financial discipline to meet financial goals, giving positive direction to business.• Identified potential leads through investigation of competitors' territories and used penetration techniques to land new business.• Guided teams to increase business portfolio and grow bottom-line profitability.• Provided customers with first-rate experience and developed long-lasting relationships.• Interviewed average of 80 loan applicants per month and provided expert financial advice on mortgage, educational and personal loans.• Increased efficiency and drove branch revenue by optimizing daily operations.• Developed and maintained client rapport to meet financial service needs and drive branch loyalty.• Educated customers on variety of loan products and available credit options to promote valuable decision-making.• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products. Modified, opened and closed customer accounts.• Advised customers on bank products, services and financial planning options.• Completed thorough and accurate documentation for all money movements, deposits or withdrawals.• Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.• Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.• Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.• Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.• Helped customers open and close accounts, apply for loans and make sound financial decisions.