Bianca Kostack Email & Phone Number

Houston, Texas, United States

• Identify customer needs, while maintaining expert knowledge of IT products, updates, upgrades, and limitations
• Oversee the IT Corner and service desk team, ensuring they deliver professional, relevant advice in a welcoming manner, while monitoring communications and providing training to enhance customer interactions
• Collaborate with HR to recruit, screen, and interview applicants, building a strong team and monitoring performance
• Generate and analyze performance metrics to identify areas for improvement; oversee response systems
• Prepare work schedules to ensure sufficient staffing and prevent overwork, while enhancing the IT Corner
• Collaborate with IT Infrastructure and IS Application Teams to meet performance and availability targets

Houston, Texas, United States

• Engaged with clients to foster strong relationships and address inquiries
• Listened to questions and concerns, delivering prompt and effective resolutions in line with company guidelines
• Maintained a courteous demeanor to successfully de-escalate stressful situations and ensure client satisfaction
• Documented personal information to create, update, and adjust customer accounts for seamless service continuity
• Compiled detailed call-related information for thorough auditing and insightful reporting
• Provided and solicited constructive feedback to continuously improve job performance and service quality

Houston, Texas, United States

• Managed billing claims, collection agency invoices, charges, payments, insurance follow-up, Medicare and Medicaid processes, liens, attorney requests, refunds, and credit balance reports
• Executed job functions related to debt collections, billing, follow-up, payment posting, refunds, and credit balances
• Ensured payments and revenue cycle operations adhered to contract, governmental, and reimbursement guidelines
• Assisted management with daily operations in billing and collections of patient accounts, payment posting, bad debt agencies, and payor follow-up