Bianca Kostack Email & Phone Number

Houston, Texas, United States

• Identify customer needs, while maintaining expert knowledge of IT products, updates, upgrades, and limitations• Oversee the IT Corner and service desk team, ensuring they deliver professional, relevant advice in a welcoming manner, while monitoring communications and providing training to enhance customer interactions• Collaborate with HR to recruit, screen, and interview applicants, building a strong team and monitoring performance• Generate and analyze performance metrics to identify areas for improvement; oversee response systems• Prepare work schedules to ensure sufficient staffing and prevent overwork, while enhancing the IT Corner • Collaborate with IT Infrastructure and IS Application Teams to meet performance and availability targets

Houston, Texas, United States

• Engaged with clients to foster strong relationships and address inquiries• Listened to questions and concerns, delivering prompt and effective resolutions in line with company guidelines• Maintained a courteous demeanor to successfully de-escalate stressful situations and ensure client satisfaction• Documented personal information to create, update, and adjust customer accounts for seamless service continuity• Compiled detailed call-related information for thorough auditing and insightful reporting• Provided and solicited constructive feedback to continuously improve job performance and service quality• Recommended tailored products and services based on specific requests, driving customer satisfaction and sales• Managed calls, including proactive cold calling to follow up on orders and enhance customer engagement

Houston, Texas, United States

• Managed billing claims, collection agency invoices, charges, payments, insurance follow-up, Medicare and Medicaid processes, liens, attorney requests, refunds, and credit balance reports• Executed job functions related to debt collections, billing, follow-up, payment posting, refunds, and credit balances• Ensured payments and revenue cycle operations adhered to contract, governmental, and reimbursement guidelines• Assisted management with daily operations in billing and collections of patient accounts, payment posting, bad debt agencies, and payor follow-up