Implement data transfer processes, resulting in a 22% reduction in data transfer errors and ensuring the accurate extraction of information from each subpoena. Identify key opportunities for process improvement and efficiency Process shipping matters on behalf of the UPS subpoena team through an integration of Clio and CSC platforms. Proactively manage verbal and written communications via phone and email with prominent federal agencies, including the FBI, BSI, DEA, and HSI, to optimize the issuance and dissemination of subpoenas to United Parcel Service (UPS). Develop and execute streamlined processes for preparing comprehensive VHR reports for a client, Mercedes Benz, focusing on warranty lawsuits and accessing payment reimbursements.