Bianca Pagnello Email & Phone Number

London, GB

London Area, United Kingdom

London, England, United Kingdom

• Responsible for a patch of nearly 7k properties and lead on rent and service charges for tenants and Homeowners.
• Deliver an exceptional service to customers that delivers value for money by preparing new scheme estimates, reviewing new schemes, creating annual estimates, auditing/finalising end of year accounts, and summaries of.
• Responsible for reconciling all relevant property expenditure, ensuring it is accurately coded against the correct properties so that service charges are accurately set to reflect the appropriate expenditure being.
• Analyse expenditure in line with policies and forecast future expenditure by identifying recording expenditure that cannot be recovered through service failure or lack of delivery.
• Contribute to the creation of tenancy and lease terms by providing accurate information to operational teams with regards to rent and service charge calculations.
• Receive and progress pre-sale enquiries in line with our service level agreements for customers and colleagues to ensure that these are serviced and that fees are collected to comply with governance and support deliver.

London, United Kingdom

Responsibility for the London homeownership and managing agent stock.Managing a team of Assistant homeownership managers, carrying out regular 121’s, providing support and advice. Delegating the necessary duties. Mentoring to develop their skills and career prospects, Setting and monitoring KPI’s.To provide an excellent customer service by working with.

London, United Kingdom

Managing a patch of 550 homes, all predominantly homeowners.Managing a Estate Services Officer, carrying out regular 121’s, providing support and advice particularly around lone working and making sure he did not feel isolated. Delegating the necessary duties. Mentoring to develop his skills and career prospects. Setting and monitoring KPI’s.All aspects of.

London, United Kingdom

Supported the Director of neighbourhoods and Heads of service with their workloads.Managed the team administrators.Drafted responses to formal complaints on behalf of the Director.Organised meetings for Director as well as other team members, coordinated diaries, booked venues.Organised the quarterly key borough seminars, collecting and collating key.

Accredited Mediator, Mediation

Childcare Learning And Development Nvq2

Gcse'S, 6 A-C'S