Bianca Smith Email & Phone Number

In my 17 years of experience in customer service, I’ve always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for. I have excellent communicationskills both verbal and written. I pay attention to detail, work well under pressure, andcan use a range of MS Tools, SAP FI.Salesforce, CRM, Excel and various other systemswithin the company.·Strong math and analytical skills, collaborative problem-solver.·I have a sound knowledge of administration activities for business processes ofcontract management and compliance.·I am deadline driven and can multi-task whilst still meeting the expectations of ourstakeholders. I am extremely dedicated and I am always willing to go the extra mile formy colleagues and customers.·Working knowledge of general supply management including procurement, contractformation, negotiations, strategy and administration.·I am strategic thinker with initiative and strong planning, leadership and influencingskills.My current role includes controlling relationships with my customer, my efforts areaimed at clarifying the needs of customers and offering effective solutions to satisfytheir goals. I am an excellent negotiator which allows me to captivate customers andbuild strong partnerships. I take ownership of each customer that I deal with and diariseto call back when/if needed. I have learned a lot about the FCA procedures and what issuitable and fair for the customer as well as the business. I am also working bothinbound and outbound tasks. I have strong attention to detail and I am able to quicklyidentify and correct issues that may arise. I am highly organized, performance-drivenwith a solid history of self-motivation, excellent work relationships, and communicationskills. I am exceeding my personal target on a daily basis within my current role becauseI am a driven and ambitious individual.I always ensure that the business financial aspect is looked after but also strive to beaccommodating towards our customers in this economic climate.

Listed skills include Office Administration, Banking, Customer Service, Management, and 1 others.

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  Hoerskool Riebeeck Rand