• Plan and coordinate all golf tournaments and events while promoting golf programs and instruction. • Manage and oversee daily operations in the Pro Shop and Grill by creating staff schedules for each department and controlling inventory for merchandise, food and beverage, and other equipment. • Build relationships with frequent members and guests to gain customer loyalty and satisfaction. • Manage daily cash reconciliation and other bookkeeping such as transaction records, sales, and other operating accounts.• Monitor marketing and pricing strategies of daily operations to maximize sales revenue.• Oversee daily operations of Starters, Rangers, and Outside Service to deliver smooth and effective procedures during tournaments, events, and daily play.

• Hired before the store opening and learned how to put each department together with managers and employees from other stores.• Provided services including golf club fitting and repair, restringing tennis racquets, sharpening skates, steaming gloves, and basic bicycle repair. • Assisted customers with exclusive services such as custom golf orders and hunting/fishing licenses.• Performed responsibilities in all departments including the warehouse with freight and ship-from-store procedures during peak seasons.

• Performed on-site leadership functions such as scheduling and program organizing in daily operations of an assigned facility.• Strong on-site presence during peak times including evenings, weekends, holidays, and in the absence of the supervisor.• Coordinated golf lessons for all golf programs through The First Tee Program. • Achieved rapid promotion through skills such as leadership, communication, goal-setting, and social networking.