Bianca Antonini Email & Phone Number

São Paulo, Brazil

Miami, Flórida, Estados Unidos

Helpjuice helps companies save millions in customer support with their powerful knowledge base tool

Growmate is a Tech Business Talent specialized in creating solutions for problems and assisting companies in overcoming challenges in their businesses. I contributed throughout this journey to the creation, development, and traction of the company's flagship products: Newcore (Real Estate) and Licitanet (Public Bidding).📌 Roles:• Conducting validation research to understand users' needs and expectations, using methods such as usability tests and interviews.• Producing… Show more Growmate is a Tech Business Talent specialized in creating solutions for problems and assisting companies in overcoming challenges in their businesses. I contributed throughout this journey to the creation, development, and traction of the company's flagship products: Newcore (Real Estate) and Licitanet (Public Bidding).📌 Roles:• Conducting validation research to understand users' needs and expectations, using methods such as usability tests and interviews.• Producing wireframes and prototypes.• Documentation and effective communication with stakeholders and engineers, ensuring that everyone involved in the project is aligned and informed about design decisions.• Creating tokens and components to establish a consistent style guide and design system, facilitating scalability and maintenance of the design.• Diagnosing issues and proposing new dynamics for project progress, continually seeking improvements and optimizations. Show less

Texas, Estados Unidos

Startup Studio and Venture Capital Fund specializing in exponential product and service development for the American market. Contributed to the creation, development, and traction of flagship products: Pluo (HR Tech) and SavingsClub (FinTech).📌 Roles:• Analyze metrics for performance insights and improvement opportunities.• Promote a design culture and conduct team ceremonies.• Conduct validation research through usability tests and interviews.• Produce wireframes and… Show more Startup Studio and Venture Capital Fund specializing in exponential product and service development for the American market. Contributed to the creation, development, and traction of flagship products: Pluo (HR Tech) and SavingsClub (FinTech).📌 Roles:• Analyze metrics for performance insights and improvement opportunities.• Promote a design culture and conduct team ceremonies.• Conduct validation research through usability tests and interviews.• Produce wireframes and prototypes.• Effectively document and communicate decisions to stakeholders and engineers.• Create tokens and components for a consistent design system.• Propose efficient no code/low code solutions.• Diagnose problems, suggesting continual improvements.📈 Achievements:• 70% increase in acquisition contract conversion.• 30% reduction in support calls with the new experience.• 40% growth in waiting list users.• 100% increase in app downloads with the new design.• 30% reduction in homepage bounce rate. Show less

Texas, Estados Unidos

📌 Roles:• Learn agile development practices.• Assist in design ceremonies.• Collaborate with the leader to plan and prioritize tasks.• Learn and assist the leader in creating user interfaces and acceptance criteria.• Conduct usability tests for developed tools.• Interact with the technology team in agile system development.📈 Achievements:• Contributed to the creation of a style guide and token definition to maintain visual and brand consistency of the… Show more 📌 Roles:• Learn agile development practices.• Assist in design ceremonies.• Collaborate with the leader to plan and prioritize tasks.• Learn and assist the leader in creating user interfaces and acceptance criteria.• Conduct usability tests for developed tools.• Interact with the technology team in agile system development.📈 Achievements:• Contributed to the creation of a style guide and token definition to maintain visual and brand consistency of the product.• Participated in the delivery of the MVP, collaborating with the team to ensure it met the needs of initial users. Show less

São Paulo, Brasil

A content studio with a primary focus on engaging and fostering interaction through technology and innovation. Solutions include content creation, design, the metaverse, and cutting-edge technology!📌 Roles:• Content production for social media.• Game testing (HR Tech).• User feedback analysis.• Gamified selection process testing.• Usability and experience workshops.• Responsible for customer and employee support.📈 Achievements:• 100% registration of… Show more A content studio with a primary focus on engaging and fostering interaction through technology and innovation. Solutions include content creation, design, the metaverse, and cutting-edge technology!📌 Roles:• Content production for social media.• Game testing (HR Tech).• User feedback analysis.• Gamified selection process testing.• Usability and experience workshops.• Responsible for customer and employee support.📈 Achievements:• 100% registration of clients and employees with the new system.• 100% documentation of conducted workshops.• 80% reduction in spam calls with newly implemented strategies. Show less

São Paulo, Brasil

Previously, as an apprentice, I provided support for three companies within the group: Jedal Automotiva, Redentor, and Jedox.📌 Roles:• Maintenance of computers, laptops, and printers.• Assistance in maintaining the company's system (Bootstrap).• Account management and presentation creation (workshops and training).• User support and assistance.📈 Achievements:• 40% reduction in errors with the implementation of a new account control system.• 90% increase… Show more Previously, as an apprentice, I provided support for three companies within the group: Jedal Automotiva, Redentor, and Jedox.📌 Roles:• Maintenance of computers, laptops, and printers.• Assistance in maintaining the company's system (Bootstrap).• Account management and presentation creation (workshops and training).• User support and assistance.📈 Achievements:• 40% reduction in errors with the implementation of a new account control system.• 90% increase in operational efficiency through optimized processes and the adoption of best customer service practices.• 60% improvement in agility and productivity with the creation of templates for workshops. Show less

🎓 Análise De Sistemas De Computação

🎓 Ensino Técnico, Técnico Em Informática