Bianca Nicholson Email & Phone Number

Orlando, Florida, United States

• Greeted customers and helped with product questions, selections, and purchases in fast-paced work environment serving over 60,000 customers daily.• Offered each customer top-notch personal service to boost sales and customer satisfaction.• Stocked merchandise, clearly labeled items, and arranged according to size or color.• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.• Used POS system to process over one million dollars in sales, returns, online orders, and gift card activations.• Helped customers complete purchases, locate items, and join reward programs.• Engaged in friendly conversation with customers to better uncover individual needs.

North Canton, Ohio, United States

• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.• Educated clients on insurance policies and procedures.• Monitored customer feedback and identified areas of improvement.• Achieved Chairman's Club sales award for 2020

Alliance, Ohio, United States

• Supervised cashiers to boost customer service levels, check accurate balances for transactions and promote smooth operations.• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.• Communicated with customers and team members to solve problems.• Led cashiers and associates in providing thoughtful customer service.• Mentored new team members on POS system operation, customer service strategies, and sales goals.• Operated POS cash register and equipment to collect payments.

Hartville, Ohio, United States

• Assisted clients with daily living needs to maintain self-esteem and general wellness.• Assisted with dressing, guidance, grooming, meal preparation, and medication reminders.• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.• Built strong relationships with clients to deliver emotional support and companionship.• Provided safe mobility support to help patients move around personal and public spaces.• Supported clients with mental support and physical activities to accomplish desired quality of life and sustain needs.

Canton, Ohio, United States

• Transported individuals to events, activities, medical appointments, and shopping trips.• Assisted with daily living activities, running errands, and household chores.• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.• Completed regular check-ins and progress reports for each client

Canton, Ohio, United States

• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.• Processed both cash and card purchases and returns.• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.• Assisted customers by answering questions and fulfilling requests.

Canton, Ohio, United States

• Communicated with insurance providers to resolve denied claims and resubmitted them.• Located errors and promptly refiled rejected claims.• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.• Identified and resolved patient billing and payment issues.• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

Canton, Ohio, United States

• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.• Cared for residents in assisted living facility and delivered high-quality support to meet needs.