Bilingual business management major at the University of Central Florida with 10+ years of customer service and volunteer experience. Proactive and personable team player with an ability to work in a fast pace environment while concurrently providing a consistent and exceptional experience. Demonstrates strong management and organizational skills by leading cross-functional teams, adapting quickly to changing conditions, and driving collaborative efforts toward achieving organizational goals. Experienced in problem-solving, conflict resolution, and optimizing team performance to enhance overall productivity and service quality.