Motivated and Results-Proven Customer Service and Customer Success Professional with subject matter expertise and a wealth of experience. Core Competencies Include:Operations Leadership | Operations Management | Customer Success Management | People Management Training | Performance Management | Recruitment & Hiring | Initiatives | Product & Service Knowledge Marketing | Process Management | Sales Growth | Customer Success Strategies | Customer Satisfaction Customer Experience Vendor Management | Financial Management | Relationship Management | Forecasting Customer Care | Problem Solving | Communication | Collaboration
Paradigm Training Center
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General ManagerParadigm Training Center Dec 2019 - PresentIn my current role, I manage 15 employees and train on skills and best practices to boost confidence and productivity by 10% to 20%. Conduct performance reviews 1 time monthly per employee. Recruit and hire 2 employees per year on average. Sell memberships and merchandise to generate $55K to $60K in revenue monthly. Oversee 418 active member accounts. Increase sales by 73% in a 2-year timeframe. Create and implement a new sales model to increase sold agreements by 126% in 2 years. Improve member retention in designated disciplines by an average of 16%. Reduced PCS budget by 48% through the negotiation of vendor contracts. Boost customer enrollments by 69% in a 3-year timeframe through the management of relationships based on trust.
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Sales & Service AdvisorBbva Compass Jun 2013 - Aug 2018In this role, I managed over 100 client relationships and portfolios by performing needs assessments and offering recommendations of product offerings to implement as solutions 80% to 90% of the time. Generated $40K in revenue monthly on average. Performed community outreach and held seminars 1 time per quarter to educate the public. Increased sales by 20%.
Bianca Salgado Education Details
Frequently Asked Questions about Bianca Salgado
What company does Bianca Salgado work for?
Bianca Salgado works for Paradigm Training Center
What is Bianca Salgado's role at the current company?
Bianca Salgado's current role is Customer Service & Customer Success Professional.
What schools did Bianca Salgado attend?
Bianca Salgado attended Lone Star College.
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Bianca Salgado
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Bianca Salgado
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