Bianca Stancu Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Managing an expanding portfolio for a novel model concept startup whose mission is to transform underused kitchen space into new opportunities for emerging businesses. Leveraging my extensive customer service experience into understanding customer needs in order to provide exceptional support and service, while also developing strategies to increase customer satisfaction, retention, and loyalty. Key Achievements: Understand customer challenges and empower them to make informed decisions.

London, England, United Kingdom

As a Lab Associate Practitioner I played a key part in opening new sites, including a high-throughput lab; helped building the Quality Management System and obtaining the ISO15189 UKAS accreditation for 3 labs. Part of my responsibilities were SOP creation and review, quality assurance, staff training and supervision, stock procurement and control. In addition, I was one of the super users for most of the machines used in the lab, being responsible for their correct functioning and troubleshooting. I was also responsible for the effective workflow and organization of my shifts, ensuring accurate and timely delivered results to our customers. Key achievements: fast promotion based on skills, knowledge and proactiveness.

London, England, United Kingdom

My responsabilities as lab technician were running fast LAMP-based diagnostics tests for COVID-19 detection, RNA extraction and purification, lab upkeep and SOP adherence.

London, Reino Unido

Leveraging my people skills and experience, I oversee key tasks, including guest reservations, travel planning, and partner property management. My job is to facilitate cancellations, modifications, and complaints. I own full accountability for support line queries, managing partner accounts, and advising accommodation partners on their webpages on Booking.com. Key Achievements:Consistently exceeded expectations by striving for excellence; alleviated issues regarding incorrect charges.

London, England, United Kingdom

Promoted to team leader, I became responsible for supervising service shifts and daily activities. I was responsible for training and mentoring new hires and existing team members, setting smart targets, and hitting or exceeding KPIs. I dealt with cash handling, banking, and updates to the financial database. I also led waste control initiatives, monitored customer service standards, held performance reviews, and shared customer feedback. Key Achievements: Ensured smooth operations and enhanced workflows by providing decisive and effective leadership to staff.

London, England, United Kingdom

I worked in the salad section and was in charge of not only creating beautiful and nutritious salads, but ingredients and stock control following food health and safety regulations

London, Reino Unido

Strengthened and supported retail operations at Primark’s flagship Oxford Street store. Offered top-level customer service by efficiently responding to client requests. Managed stock levels, cataloguing, tracking, merchandise, and issue resolution regarding damaged goods.Achieved promotion from Retail Assistant to Senior Team Member within weeks in recognition for leadership and customer service abilities.

Conducted weekly experiments with human lymphocytes to reveal the implication of Protein Kinase Delta in the immune synapse. Collected and presented data on a weekly basis and supported the lead investigator with conclusions and data representation.Produced and published relevant data for a better understanding of some of the processes that occur during the immune synapse.

Full Stack Web Developer

Biología Sanitaria, Biomedicina