Bianca Stancu

Bianca Stancu Email and Phone Number

Network Quality and Compliance Manager @ Webgains Global | B Corp
London, GB
Bianca Stancu's Location
London, England, United Kingdom, United Kingdom
About Bianca Stancu

I am a driven and motivated biomedical science graduate and full stack web developer with a knack for improving operations, track record of success building relationships, and passion for science and troubleshooting.As a focused professional and collaborative team player, I know how to solve problems and leverage my technical skills to support team projects. My focus on becoming a full stack developer is underlined by my desire to keep growing and learning, and help organisations to deliver excellent quality products. Over the years, I’ve been hand-picked to work on a wide range of high-profile projects at Prenetics, Oxsed, Booking.com, Itsu, and Pimark. Through this, I’ve built a reputation for my outstanding work ethic and rare combination of integrity, customer service skills, positivity, discipline, creativity, and enthusiasm.Personable and highly skilled, I offer several years of professional experience. My record of accomplishments spans across a wide range of locations and environments. Through a combination of solid decision making, a dedication to producing quality work, and a keen understanding of how people impact operations, I offer a proven history of effectively managing projects and solving problems quickly and efficiently. Connect with me today!

Bianca Stancu's Current Company Details
Webgains Global | B Corp

Webgains Global | B Corp

View
Network Quality and Compliance Manager
London, GB
Website:
webgains.com
Employees:
124
Bianca Stancu Work Experience Details
  • Webgains Global | B Corp
    Network Quality And Compliance Manager
    Webgains Global | B Corp
    London, Gb
  • Webgains
    Customer Support Executive
    Webgains May 2024 - Present
    London Area, United Kingdom
  • Dataannotation
    Code Reviewer/ Ai Evaluator
    Dataannotation Jan 2024 - Present
  • Affirma
    Frontend Developer @Affirma & Meta
    Affirma Oct 2023 - Dec 2023
    London, England, United Kingdom
  • Potspartum
    Full Stack Developer
    Potspartum Jun 2023 - Oct 2023
  • Webeet.Io
    Full Stack Developer
    Webeet.Io Jan 2023 - Oct 2023
  • Oya Kitchens
    Customer Service Executive
    Oya Kitchens Sep 2022 - May 2023
    London, England, United Kingdom
    Managing an expanding portfolio for a novel model concept startup whose mission is to transform underused kitchen space into new opportunities for emerging businesses. Leveraging my extensive customer service experience into understanding customer needs in order to provide exceptional support and service, while also developing strategies to increase customer satisfaction, retention, and loyalty. Key Achievements: Understand customer challenges and empower them to make informed decisions.
  • Prenetics Emea
    Laboratory Supervisor/ Laboratory Associate Practitioner
    Prenetics Emea Mar 2021 - May 2022
    London, England, United Kingdom
    As a Lab Associate Practitioner I played a key part in opening new sites, including a high-throughput lab; helped building the Quality Management System and obtaining the ISO15189 UKAS accreditation for 3 labs. Part of my responsibilities were SOP creation and review, quality assurance, staff training and supervision, stock procurement and control. In addition, I was one of the super users for most of the machines used in the lab, being responsible for their correct functioning and troubleshooting. I was also responsible for the effective workflow and organization of my shifts, ensuring accurate and timely delivered results to our customers. Key achievements: fast promotion based on skills, knowledge and proactiveness.
  • Prenetics Emea
    Laboratory Technician
    Prenetics Emea Jan 2021 - Mar 2021
    London, England, United Kingdom
    My responsabilities as lab technician were running fast LAMP-based diagnostics tests for COVID-19 detection, RNA extraction and purification, lab upkeep and SOP adherence.
  • Booking.Com
    Bilingual Customer Service Representative
    Booking.Com Mar 2018 - Nov 2020
    London, Reino Unido
    Leveraging my people skills and experience, I oversee key tasks, including guest reservations, travel planning, and partner property management. My job is to facilitate cancellations, modifications, and complaints. I own full accountability for support line queries, managing partner accounts, and advising accommodation partners on their webpages on Booking.com. Key Achievements:Consistently exceeded expectations by striving for excellence; alleviated issues regarding incorrect charges.
  • Itsu
    Service Team Lead
    Itsu Jan 2017 - Nov 2017
    London, England, United Kingdom
    Promoted to team leader, I became responsible for supervising service shifts and daily activities. I was responsible for training and mentoring new hires and existing team members, setting smart targets, and hitting or exceeding KPIs. I dealt with cash handling, banking, and updates to the financial database. I also led waste control initiatives, monitored customer service standards, held performance reviews, and shared customer feedback. Key Achievements: Ensured smooth operations and enhanced workflows by providing decisive and effective leadership to staff.
  • Itsu
    Team Member
    Itsu Jul 2016 - Jan 2017
    London, England, United Kingdom
    I worked in the salad section and was in charge of not only creating beautiful and nutritious salads, but ingredients and stock control following food health and safety regulations
  • Primark
    Auxiliar De Venta Minorista
    Primark Nov 2016 - Jun 2017
    London, Reino Unido
    Strengthened and supported retail operations at Primark’s flagship Oxford Street store. Offered top-level customer service by efficiently responding to client requests. Managed stock levels, cataloguing, tracking, merchandise, and issue resolution regarding damaged goods.Achieved promotion from Retail Assistant to Senior Team Member within weeks in recognition for leadership and customer service abilities.
  • Instituto De Investigaciones Biomédicas De Madrid - Csic
    Estudiante En Prácticas
    Instituto De Investigaciones Biomédicas De Madrid - Csic Feb 2015 - Oct 2015
    Conducted weekly experiments with human lymphocytes to reveal the implication of Protein Kinase Delta in the immune synapse. Collected and presented data on a weekly basis and supported the lead investigator with conclusions and data representation.Produced and published relevant data for a better understanding of some of the processes that occur during the immune synapse.

Bianca Stancu Skills

Microsoft Excel Microsoft Office Docencia Powerpoint Microsoft Word Ciencias

Bianca Stancu Education Details

Frequently Asked Questions about Bianca Stancu

What company does Bianca Stancu work for?

Bianca Stancu works for Webgains Global | B Corp

What is Bianca Stancu's role at the current company?

Bianca Stancu's current role is Network Quality and Compliance Manager.

What schools did Bianca Stancu attend?

Bianca Stancu attended Masterschool, Universidad De Alcalá.

What skills is Bianca Stancu known for?

Bianca Stancu has skills like Microsoft Excel, Microsoft Office, Docencia, Powerpoint, Microsoft Word, Ciencias.

Who are Bianca Stancu's colleagues?

Bianca Stancu's colleagues are Iván Sánchez Fernández, Cia Pirttinen, Ashley E., Melike Akman Guneysu, Alex Grønmark, Alejandro Ortiz Julián, Jeremy Smith.

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