●Providing technical support to end users via phone, email and in-person.● Troubleshooting computer hardware and network devices, aswell as replacing and upgrading parts.● Creating tickets on ticket tracking software and closing as perService Level Agreement.● Configuring and troubleshooting user accounts and permissionson Microsoft Office365 and Active Directory.● Managing Microsoft Azure, Azure AD, and supporting Hybridinfrastructure environments.● Onboarding users, managing security groups, and configuringrequired access.● Setting up and supporting cloud accounts, MS Exchange,SharePoint, and AWS.● Configuring and troubleshooting various printers, scanners andmulti-function devices.● Monitoring backups, ensuring data integrity and timely recovery.● Implementing and supporting VPN solutions for secure remoteaccess for users.● Administering VMware and Hyper-V virtualization environments,optimizing resource allocation.● Preparing network documentation and knowledge base.

Assist with IT Helpdesk: Respond to basic IT support requests, troubleshooting issues related to hardware, software, printers, and other peripherals.Setup and Maintenance of Systems: Help in setting up new computers, installing software, and maintaining systems, ensuring they are updated with the latest patches.Network Assistance: Support network setup and maintenance, including assisting with Wi-Fi issues.User Account Management: Assist with creating, deleting, or updating user accounts and permissions using Active Directory.Troubleshooting Hardware Issues: Assist in diagnosing hardware problems and either fixing them or escalating them to senior technicians.Documentation: Keep detailed logs of IT problems and resolutions, document processes for future reference, and help create user guides.Software Installation: Help install, configure, and test software applications to ensure they are functioning correctly.Provide User Support: Assist staff and students with technical issues related to hardware, software, and network access.

● Troubleshoot, identify, and repair hardware components such as the motherboard, hard drive, RAM, display, keyboard, and battery. ● Replace faulty laptop parts, including screens, keyboards, power supplies, and cooling systems. ● Provide customer support by explaining the repair process, costs, and timelines. ● Answer customer inquiries regarding hardware and software issues and recommend solutions. ● Conduct thorough testing of repaired laptops to ensure all issues have been resolved. ● Perform post-repair diagnostics and testing for quality control. ● Install and upgrade laptop components such as RAM, hard drives (SSD/HDD), and graphics cards to enhance performance. ● Maintain inventory of laptop components and spare parts, ensuring adequate stock levels for repairs. ● Document all repair activities, including problem diagnosis, repair solutions, and part replacements.

● Setup laptops and desktop computers for users.● Assisted in diagnosing and troubleshooting technical issues.● Escalated the unresolved issues to the next level of support personnel.● Installed, configured, and updated software applications according to user requirements.● Assisted in user account management and password resets for system access.● Maintained inventory records and conducted audits to track hardware and software.● Assisted with basic network troubleshooting and connectivity issues for users.● Supported remote users with basic technical assistance and troubleshooting via remote connection tools.