- Development of training strategies from the ground up for employee onboarding and job-specific training. This involves training needs analysis with business stakeholders, and leading the analysis and development of training solutions.- Partnering with Fidelity Clearing of Canada and Fidelity Investments Canada for learning and performance support needed to meet business objectives.- Creating and facilitating simple, innovative, and effective training and support solutions.

- Collaborate with leaders in training needs, provide recommendations, and implement training solutions to drive job-specific and business initiative training. - Lead in the design and development of new and existing training products and solutions to meet business needs. - Educate and provide support to training team in areas such as eLearning authoring tools and the Learning Management Systems.

- Drive the training design, development, and implementation of training programs to new and existing staff.- Collaborate with business partners throughout the training cycle to ensure learning outcomes were met.- Ensure the maintenance of training materials by working with business partners and subject-matter-experts.

- Coached Client Service staff on call handling to ensure a high standard of customer service.- Addressed knowledge gaps and creating suitable coaching and assessment tools to address those gaps.- Reported Client Service quality results from internal and external evaluations.