Bibi A. Email & Phone Number

Greater Toronto Area, Canada

- Development of training strategies from the ground up for employee onboarding and job-specific training. This involves training needs analysis with business stakeholders, and leading the analysis and development of training solutions.- Partnering with Fidelity Clearing of Canada and Fidelity Investments Canada for learning and performance support needed to meet business objectives.- Creating and facilitating simple, innovative, and effective training and support solutions.

- Collaborate with leaders in training needs, provide recommendations, and implement training solutions to drive job-specific and business initiative training. - Lead in the design and development of new and existing training products and solutions to meet business needs. - Educate and provide support to training team in areas such as eLearning authoring tools and the Learning Management Systems.

- Drive the training design, development, and implementation of training programs to new and existing staff.- Collaborate with business partners throughout the training cycle to ensure learning outcomes were met.- Ensure the maintenance of training materials by working with business partners and subject-matter-experts.

- Coached Client Service staff on call handling to ensure a high standard of customer service.- Addressed knowledge gaps and creating suitable coaching and assessment tools to address those gaps.- Reported Client Service quality results from internal and external evaluations.

Website Design And Technology

Trainer Of Adults Certificate, Learning And Development, High Honors

This certification allowed me to learn the practical skills to create a positive learning environment for adult learners.