Bibiana Conrad Email & Phone Number

Remote

• As BizOps team leader at Involves, my goal is to take our revenue operations to the next level, managing and executing high-impact projects, and strategically integrating management and processes of Marketing, Demand.
• Support the company and mainly the Revenue areas (from Marketing to Customer Experience) to enable the Strategic Plan, achieving its financial… Show more As BizOps team leader at Involves, my goal is to take our.
• Support the company and mainly the Revenue areas (from Marketing to Customer Experience) to enable the Strategic Plan, achieving its financial results by monitoring indicators, generating insights and suggesting.
• Ensure the planning and delivery of data intelligence resources for the company, allowing data accessibility, organization, rapid analysis and dashboards;
• Coordinate strategic projects, evaluating the interdependence and synergies between them, prioritizing and executing according to business impact;
• Coordinate the implementation of new processes and routines related to business objectives;

Australia

Aesop is a world reference in customer experience management and I was honored to be the only Brazilian on the Australian team, which took me on an incredible learning journey during the two years and three months I worked there in two Australian cities and more than ten stores.It was in practice that I was able to connect the entire customer experience.

Florianópolis Area, Brazil

• Projects at Glóbulo Branding Consulting - (2015 - 2016), Café Paris, Run Pilates by Mariana Manfroi (2016), and others
• Build strategic data collection, analysis, and communication. Our focus was to propose strategic directions, positions, reinforcement of purposes, review of services and products, and any definition that aimed to make.
• Conception and design of dashboards with strategic business information.

Florianópolis Area, Brazil

Creation and structuring of the Strategic Planning department, focusing on delivering insights to provide the best decisions in several fields, from internal operational issues and business strategies to market analysis and customer experience, such as importance and performance matrix, SWOT analysis, brand image, value proposition analysis; monthly.

Florianópolis E Região, Brasil

Build and consolidate information for decision-making, focusing on the strategic impact on the company's business. Among my daily activities were: analysis of possible markets and new product/service opportunities; analysis of market trends and risks; development of management reports and KPIs; Analysis of environment, competitors, customers and.

Florianópolis E Região, Brasil

Master In Business Administration, Customer Experience Management, A

My research project aimed to propose a practical framework for managing service experience from the perspective of people with visual.

Bachelor'S Degree, Business Administration And Management, General