Bibiana Conrad Email & Phone Number

Remote

As BizOps team leader at Involves, my goal is to take our revenue operations to the next level, managing and executing high-impact projects, and strategically integrating management and processes of Marketing, Demand Generation, Sales and Customer Experience (SUP, Implementation, Customer Success) departments. My responsabilities include:• Support the company and mainly the Revenue areas (from Marketing to Customer Experience) to enable the Strategic Plan, achieving its financial… Show more As BizOps team leader at Involves, my goal is to take our revenue operations to the next level, managing and executing high-impact projects, and strategically integrating management and processes of Marketing, Demand Generation, Sales and Customer Experience (SUP, Implementation, Customer Success) departments. My responsabilities include:• Support the company and mainly the Revenue areas (from Marketing to Customer Experience) to enable the Strategic Plan, achieving its financial results by monitoring indicators, generating insights and suggesting continuous improvement with processes, tools and training;• Ensure the planning and delivery of data intelligence resources for the company, allowing data accessibility, organization, rapid analysis and dashboards;• Coordinate strategic projects, evaluating the interdependence and synergies between them, prioritizing and executing according to business impact;• Coordinate the implementation of new processes and routines related to business objectives;• Ensure the continuous development of sales and customer experience teams, through enablement actions that generate effective results for the business;• Ensure training, alignment, prioritization of activities and engagement of the Business Operations area through management monitoring rites, encouraging professional development and growth with people management practices.My previous role as Revenue Ops Specialist involved managing high-impact projects, stakeholder collaboration, providing strategic insights, assessing and improving processes and systems, ensuring data accuracy, and developing partnership programs.PROFESSIONAL ACHIEVEMENT: Rock On at Involves - Stock Options Program Show less

Australia

Aesop is a world reference in customer experience management and I was honored to be the only Brazilian on the Australian team, which took me on an incredible learning journey during the two years and three months I worked there in two Australian cities and more than ten stores.It was in practice that I was able to connect the entire customer experience management base seen in my master's degree with my strategic and operational vision of the business, connecting end to end.

Florianópolis Area, Brazil

Projects at Glóbulo Branding Consulting - (2015 - 2016), Café Paris, Run Pilates by Mariana Manfroi (2016), and others• Build strategic data collection, analysis, and communication. Our focus was to propose strategic directions, positions, reinforcement of purposes, review of services and products, and any definition that aimed to make the brands relevant and unique.• Conception and design of dashboards with strategic business information.

Florianópolis Area, Brazil

Creation and structuring of the Strategic Planning department, focusing on delivering insights to provide the best decisions in several fields, from internal operational issues and business strategies to market analysis and customer experience, such as importance and performance matrix, SWOT analysis, brand image, value proposition analysis; monthly performance reports; product portfolio analysis; analysis of the customer's profile versus the level and quality of the company's service;… Show more Creation and structuring of the Strategic Planning department, focusing on delivering insights to provide the best decisions in several fields, from internal operational issues and business strategies to market analysis and customer experience, such as importance and performance matrix, SWOT analysis, brand image, value proposition analysis; monthly performance reports; product portfolio analysis; analysis of the customer's profile versus the level and quality of the company's service; implementation of the “Net Promoter Score®” methodology; customer experience analysis to improve all the company's contact points - call center, physical point of sale, website and mobile application. Show less

Florianópolis E Região, Brasil

Build and consolidate information for decision-making, focusing on the strategic impact on the company's business. Among my daily activities were: analysis of possible markets and new product/service opportunities; analysis of market trends and risks; development of management reports and KPIs; Analysis of environment, competitors, customers and participation in defining sales strategies; development of the sales budget model; monitoring of sales force result indicators and performance.

Florianópolis E Região, Brasil

Master In Business Administration, Customer Experience Management, A

My research project aimed to propose a practical framework for managing service experience from the perspective of people with visual.

Bachelor'S Degree, Business Administration And Management, General