Bibin Mathew Email and Phone Number

Successfully implemented warehouse, production, shipping and financial(partially) modules in one of the largest garment manufacturing company in middle east which has more than 16 factories, 20 warehouses and 20000 employees. Good knowledge about overall business and functional process of the company.Designed training modules for users and taken training session for various system users as part of implementation.Communicated frequently with business users to identify… Show more Successfully implemented warehouse, production, shipping and financial(partially) modules in one of the largest garment manufacturing company in middle east which has more than 16 factories, 20 warehouses and 20000 employees. Good knowledge about overall business and functional process of the company.Designed training modules for users and taken training session for various system users as part of implementation.Communicated frequently with business users to identify the challenges and improved the system as per the user requirements. Communicated often with developers via Jira and Confluence, clarified doubts and make sure that required changes are incorporated as part of new release.Testing the new modules and features in test instances and make sure that live instance is working perfectly after new releases.Carefully tracked time and utilized good time management skills to ensure project deadlines met. Worked with appropriate decision makers gathering information and specifications for analyzing and reporting on operations.Strong knowledge of support architecture and how to apply it a company’s day-to-day processes. Strong knowledge about product creation, BOM, Sales Orders, Purchase Orders, Goods receivables,Account payables, Account receivables, Advanced Payments, Inventory movement types and procedures, Sampling, Daily production tracking, Efficiency methods, Manufacturing operations, Logistics, Goods delivery note and Advanced shipping modules. Show less

Managing Training department of a Networking company which has more than 100 clients across India. Recruitment of Trainees for L1 engineers position. Center head for PMKVY(Central gov) program. Arranging training sessions for internal employees by Identification of new technologies and understanding of technical expertise required for employees. Taking training sessions for trainees. Coordinating with HR department for placement of trainees on to varies client location after completion of… Show more Managing Training department of a Networking company which has more than 100 clients across India. Recruitment of Trainees for L1 engineers position. Center head for PMKVY(Central gov) program. Arranging training sessions for internal employees by Identification of new technologies and understanding of technical expertise required for employees. Taking training sessions for trainees. Coordinating with HR department for placement of trainees on to varies client location after completion of training. Show less

Successfully trained more than 500 students. Taken classes of all major certification including N+,A+ , CCNA , MCSE. Presented various types of learning materials in the form of audio, books and visual trainings. Support for workstation, OS level and application level, more than 100 workstations. Developed and implemented network security strategies, including levels of access and user groups installed on Windows XP Professional and Windows 7, Windows 8 and 10. Mail client configuration… Show more Successfully trained more than 500 students. Taken classes of all major certification including N+,A+ , CCNA , MCSE. Presented various types of learning materials in the form of audio, books and visual trainings. Support for workstation, OS level and application level, more than 100 workstations. Developed and implemented network security strategies, including levels of access and user groups installed on Windows XP Professional and Windows 7, Windows 8 and 10. Mail client configuration (Outlook Express and Thunderbird), backup and mail filter. Installation & Configuration of Servers , Work groups & Clients Remote Desktop Supporting, Support LAN, WAN Computer Hardware Installation & Maintenance, Printers and other peripheral device installation & Support, Hardware Monitoring & Computer Upgrades Network Cabling, crimping, testing, configuring and troubleshooting the LAN connections Show less

Handling UK customers through Voice, Chat and E-mail. Provide excellent customer service in a timely and efficient manner. Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles). Maintained records of every of communication transaction in call tracking system, problems and remedial… Show more Handling UK customers through Voice, Chat and E-mail. Provide excellent customer service in a timely and efficient manner. Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles). Maintained records of every of communication transaction in call tracking system, problems and remedial actions taken, and next steps and contacts to resolution Troubleshoot & resolve issues related with McAfee Antivirus software. Help the customers to install, configure and update McAfee products. Help the customers to renew the product subscription. Troubleshoot & resolve Operating System issues, Virus issues, Internet connectivity issues & Network issues. Collaborate with team members on knowledge transfer, support policies, procedures and standards. Educating the user about the root cause of the issue. End user documentation using CRM applications. Show less