Bibin Mathew Email and Phone Number

Volunteering at Nova Scotia Health, providing compassionate assistance to elderly individuals. Helping with daily activities, offering companionship, and supporting their overall well-being. Committed to making a positive impact in society.

Assessed IAM readiness for TechCorp Enterprises, identifying gaps and opportunities to enhance security.Designed customized IAM solutions aligned with TechCorp's business processes and security objectives.Planned comprehensive IAM implementation projects, addressing integration challenges and ensuring secure access to digital resources.Collaborated with cross-functional teams to ensure seamless integration of IAM solutions with existing systems.Provided technical guidance and support during IAM implementation, ensuring adherence to security best practices.Conducted regular assessments and audits to ensure the effectiveness of IAM solutions and compliance with security policies.

Provided technical support via email, chat, and phone, ensuring timely and effective issue resolution by conducting root cause analysis.Installed, configured, and maintained server hardware and software.Implemented security measures, conducted audits, and responded to security incidents.Managed server backup and recovery procedures, ensuring data integrity and availability.Maintained detailed documentation for Knowledge Base and updated KB articles promptly.Collaborated with IT team members and other Cross-functional teams to meet server needs and implemented IT projects.Developed proficiency in Linux and Windows Server, VMware, and cloud platforms like AWS. Worked on-call based on company requirements.

Assisted customers with inquiries and processed transactions efficiently, providing exceptional service.Balanced daily cash transactions and prepared financial reports.Worked collaboratively with team members to improve service delivery, meet performance targets, and maintain accurate records of customer interactions and transactions.