Bill Bradley Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Greater Pittsburgh Area

Greater Pittsburgh Area

Greater Pittsburgh Area

• Participate in the day-to-day operations of corporate server environment consisting of over 250 servers within 2 Active Directory forests. • Serve as technical lead for the design of a highly available, site-resilient Exchange 2013 infrastructure.• Managed the migration of the corporate Enterprise Certificate Authority server, upgrade of the Symantec Messaging gateways and deployment of Exchange 2007 multi-role server for new distribution center.• Function as point of contact for all messaging and certificate related requests and issues and participate in on-call rotation.

Greater Pittsburgh Area

• Directed a team that consisted of four technical professionals across two different offices that involved all operational support, strategic direction, projects, and improvements to the entire messaging infrastructure.• Served as technical lead for design and deployment of a highly available, site-resilient Exchange 2010 infrastructure. Implemented two database availability groups in an active-active data center deployment, the migration of over 3,500 mailboxes in a two-week period, and the cutover of all United States-based ActiveSync connectivity, as well as inbound and outbound e-mail and application relay traffic.• Managed and executed all messaging tasks related to the consolidation of two United States data centers in a six-month period.• Designed the Exchange infrastructure to host migration of over 1,000 mailboxes for merger.• Functioned as point of contact for all high-profile escalations and issues involving messaging infrastructure.

Greater Pittsburgh Area

• Oversaw day-to-day operations of global, mission-critical messaging environment, consisting of seven Exchange 2007 cluster continuous replication and standby continuous replication clusters supporting over 2,000 lawyer mailboxes with 5,000 total mailboxes. Ensured 99.99% uptime, researching and implementing new technologies, disaster recovery, and mailbox management. Monitored queues and troubleshot e-mail delivery problems and service interruptions, as well as mentored junior co-workers and provided third-level support with 24/7 on call.• Assisted in design and implementation of Exchange 2007 and BlackBerry Enterprise Server 5.0 infrastructure components for separate international data centers, including consolidation of over 1,500 mailboxes across 15 offices.• Managed firm’s use of forefront online protection for Exchange for anti-spam, anti-malware, and virus filtering of all inbound e-mail, along with the implementation and support of TLS and S/MIME encryption to force secure outbound e-mail communications to over 150 domains.• Planned and designed implementation of expanded BlackBerry Enterprise Server 5.0 clustered environment, along with BlackBerry Enterprise Server 10 clustered environment.• Served as technical lead for design of highly available MobileIron infrastructure.• Directed and designed implementation of Microsoft Lync Server 2010 environment, enabling instant messaging, presence, Web, and audiovisual conferencing, as well as application-sharing.• Maintained and administered Exchange Wintel infrastructure using established change control management protocol.• Participated in migration of over 400 users, consolidating mailboxes and directory services to central environment, as well as European data center and day one activities of merger.

Greater Pittsburgh Area

• Managed day-to-day operations of global, multi-organization exchange and active directory environment supporting over 30,000 users. Served as technical lead for deployment of expanded Exchange 2007 infrastructure as staging area for migration to hosted environment and during deployment of enterprise mobility, including BlackBerry Enterprise Server and Exchange ActiveSync services.• Provided third-level escalation support for messaging-related support issues and requests.• Planned and designed implementation of BlackBerry Enterprise 4.1 and 5.0 environments.• Administered fully redundant IronMail e-mail security gateway solution, including conducting upgrades and capacity expansion build-out.• Served as infrastructure project manager of mobile sales technology. Managed team of six employees to ensure completion of all project tasks in required time frame and delivery of all necessary infrastructure components.• Participated in all Active Directory and Messaging-related tasks for business continuity and disaster-recovery testing.

Greater Pittsburgh Area

• Provided second-level support for HP integration, training to new remote sales representatives in various software applications, primary BlackBerry support to over 90 vice presidents within company, and 24/7 primary and secondary on-call support.• Performed remote active directory migrations during regional and corporate sales meetings.

Greater Pittsburgh Area

• Provided over-the-phone technical support for over 5,000 users to resolve issues, such as Microsoft Outlook and network connectivity problems and active directory and mainframe password resets.• Traveled to perform installation, support, and training of Sales Logix CRM software during sales force automation project. Performed software and hardware maintenance and updates while on site.• Provided 24/7 primary and secondary on-call support.

Greater Pittsburgh Area

Provided over-the-phone technical and desk-side support to faculty, administrative staff, and students. Staged computer equipment. Troubleshot and maintained classroom presentation equipment and assisted in rewiring of computer center.