David Sherman Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

Portland, Oregon Area

Hillsboro, Or

Started as a CSR1 handling billing inquiries, technical issues and general service questions on 80 to 100 accounts per shift. Promoted to CSR2/Team lead within 9 months where my duties include:• Coordinating with other Team Leads to identify and track trends and service outages.• Identifying coaching opportunities and providing feedback to a team of up to 15 representatives.• Having a high level of schedule flexibility to support the center in maintaining service level• Handling customer escalations.• Keeping my team informed of any policy changes or updates to company Knowledge Base.• Meeting and exceeding company metric goals. • Supporting new employees transitioning from training into the center.• Leading discussions and presentations in team meetings.

Portland, Oregon Area

Started out as a Telephone Interviewer conducting surveys for the entertainment industry, was promoted to several positions through the years finishing as Operations Manager. As Operations Manager my duties included:•Interviewing and hiring of all employees.•Training and coaching of all employees as well as setting individual goals for employees.•Ensuring that our clients standards and quotas were met on a daily basis.•Scheduling and payroll.•Maintaining a clean and safe work environment.

Portland, Oregon Area

Started as a Security Officer and was promoted to Shift Supervisor soon after. Held the position of Account Manager for The Art Institute of Portland from 2005 to 2007. As Account Manager my duties included:•Scheduling of Officers.•Completing payroll reports for Officers.•Ensuring the protection of all Students, Staff, and Visitors.•Reporting Safety and Loss Prevention recommendations to the proper personal at the school. •Investigate theft and safety issues as they were reported.•Respond to all calls for assistance and information in a timely manner.

General Studies

General Studies