An adaptable, innovative and effective IT Operations Manager with proven specialist and hands-on experience in School Networks (19 years) as well as a background in commercial and business IT support and projects. I have successfully led and managed teams of support technicians in a variety of roles. I have always had a “hands-on” approach with my team, to own and resolve issues before they become problems.I have had a full and varied career to date with experience ranging from IT in the NHS, Banking, TV and working as a successful self-employed IT Contractor, to working as a Consultant for a large global IT Consultancy and more recently in Education. I work with stakeholders at all levels. I am able to listen to their requirements, accommodate other points of view and bring discussions to an optimal conclusion. I am confident with full project lifecycle, best practices, and planning and risk management skills. I have a structured and methodical approach to projects and am able to manage multiple and varied activitiesI have excellent communication skills, coupled with strong analytical and problem solving skills. I have the personal drive required to deliver a service that exceeds expectations through a positive, well organised and structured work ethic. Overall I have an enthusiasm for the IT Support environment with a focus on the end user’s experience.