As delivery manager for the mobile application stream I was responsible for managing the development and successful deployment of features and fixed for the mobile application stream based on prioritisation by business owners and stakeholders.Vendor / partner relationship management for design and development activities; Co-ordination with other delivery stream managers and teams to ensure dependencies are known, managed and deployed.

Part of the operations team delivering system enhancements to Siebel based on business requests: designing and implementing solutions to the business problems.Automated the Siebel deployment for Zero Downtime and Full releases process.Supported team (and business unit) with the adoption of Scrum as our delivery cycle.

As a direct report to the GM I was responsible for all aspects of delivery to our two key accounts: from pre-sales, estimation and delivery of changes to the core systems, and incident / problem management including forecasting within the business and balancing the competing priorities to deliver across the combined teams.This was a varied role which blended my love of being customer facing; whilst at the same time being involved with technical delivery. Combing these to ensure we… Show more As a direct report to the GM I was responsible for all aspects of delivery to our two key accounts: from pre-sales, estimation and delivery of changes to the core systems, and incident / problem management including forecasting within the business and balancing the competing priorities to deliver across the combined teams.This was a varied role which blended my love of being customer facing; whilst at the same time being involved with technical delivery. Combing these to ensure we deliver forward focussed solutions that not only pragmatically solve for today but equally increase our flexibility for the future.Outside of my client responsibilities, I was actively involved with our process and practices improvement initiative and acted as a quasi-development manager for the business. The practices initiative was focussed on improvement of the development and delivery practices; with a focus on incremental gains. I also contributed regularly at our knowledge sharing sessions and introduced SOLID principles; unit testing and related agile development practices to the development team. Show less

Operating as part of the Auckland management team, this role was to lead and develop multiple diverse teams: Design and User Experience, Consulting, Project Delivery (PMO), Support and Infrastructure for the Auckland office.Responsible for management to my teams and overall service delivery for the Auckland office. This included supporting the sales team with client engagements, SOW creation and contract review; monthly invoicing and project recoverability; strategy and direction;… Show more Operating as part of the Auckland management team, this role was to lead and develop multiple diverse teams: Design and User Experience, Consulting, Project Delivery (PMO), Support and Infrastructure for the Auckland office.Responsible for management to my teams and overall service delivery for the Auckland office. This included supporting the sales team with client engagements, SOW creation and contract review; monthly invoicing and project recoverability; strategy and direction; ongoing operational reporting and insights for the management team.Weekly people planning review to align teams with client delivery; ongoing process review and improvement for internal processes; creation of project portfolio viewer which rendered data from multiple sources and provided consolidated view of our pipeline and team requirements. Show less

Solution architect for the internal Siebel CRM application operating in the business to understand and define / elaborate business challenges and provide architecture for their implementation within the Siebel BAU system.Communications with the implementation vendor and business representatives / users to ensure vendor proposed solutions were consistent with strategic goals and direction.Minor involvement with the wider transformation team providing input and review feedback.

This role is the central contact point for the custom development practice for the region and helps maintain and develop the capability of the practice.Responsible for the quality of solutions delivered to clients by providing business and technical expertise; assist business development managers to obtain new work through pre-sales; ensure utilisation of the team is high and that the services delivered are to an excellent standard.Coach and mentor team members to enhance their existing… Show more This role is the central contact point for the custom development practice for the region and helps maintain and develop the capability of the practice.Responsible for the quality of solutions delivered to clients by providing business and technical expertise; assist business development managers to obtain new work through pre-sales; ensure utilisation of the team is high and that the services delivered are to an excellent standard.Coach and mentor team members to enhance their existing skills, and create a positive working environment. Show less

Contract role as a Siebel CRM consultant responsible for designing and implementing changes in a large established system.Implemented EAI based data loading process for on-boarding new business unit.Developed high level design and proof of concept for a electronic cylinder management solution.

Design and implementation of a Dexterra based mobile works application for Auckland Utilities Company including a .NET dispatch application to manage the job assignment process.Implementation of .NET web services end point for an Identity Management solution.Integration developed using combination of JavaScript and Connect-IT processes for an HP Service Manager implementation.

Implementation of mobile solutions using the Dexterra framework for multiple clients and verticals including:Utilities: migration of an existing mobility client for reactive field service solution to the Dexterra mobility platform.Technical lead involved with all aspects of the solution architecture and design, including the database schema and integration design.This solution required several unique technical solutions including: Push alerts and real time data… Show more Implementation of mobile solutions using the Dexterra framework for multiple clients and verticals including:Utilities: migration of an existing mobility client for reactive field service solution to the Dexterra mobility platform.Technical lead involved with all aspects of the solution architecture and design, including the database schema and integration design.This solution required several unique technical solutions including: Push alerts and real time data updates.Merchandising: Implementation of a Dexterra Field Sales / merchandising implementation for an Australian merchandising company.Design and develop client application functionality to support the field sales processes. Show less

Siebel CRM ConsultantImplementation of integration between the existing Siebel system and the new outage management system.Design and implementation of the integration bridge, which consisted of configuring Siebel and developing custom business services to process the inbound messages. The project used MQSeries as the transport and utilised Siebel Data Mapping engine for the XML Transformations.

Configuration Lead during the implementation of Siebel eEnergy v6.0.1 at an electricity lines company in Auckland. Responsible for the design and delivery at all levels of the system architecture: physical database extensions; business layer configuration; user interface level. This involved converting design requirements for the business units within the organisation, developing detailed requirements and implementing the functionality.Also replaced the integration part of a file… Show more Configuration Lead during the implementation of Siebel eEnergy v6.0.1 at an electricity lines company in Auckland. Responsible for the design and delivery at all levels of the system architecture: physical database extensions; business layer configuration; user interface level. This involved converting design requirements for the business units within the organisation, developing detailed requirements and implementing the functionality.Also replaced the integration part of a file upload system – the original implementation used EIM and was replaced using Siebel EAI / Integration Objects. Show less

Delivery of training across the entire Microsoft Office suite specialising in Excel and Access. Consistently high student evaluation ratings.Delivered virtually entire training catalogue from Excel fundamentals to VBA programming and database design fundamentals as part of the Access courses.

All aspects of order processing, dispatch and general administrative duties. Including shipments from multiple international suppliers and inbound freight logistics.Successful implementation of ISO9002 for the company with certification achieved on first inspection.Automation of administrative tasks using a variety of templates and VBA solutions to support and optimise core processes of the role.