Take care of kitchen and dining furniture business in IKEA retail store

Manage 5 shopkeepers and shop, direct and support them to achieve business result and customer/coworkers satisfaction

2014/9-2015/9Sales departmentLiving room manager13 coworkers report toRange covers sofa, sofa bed, arm chair, coffee table, bookcase, media and open storage unit, TV and sound system, etc.Around 18% sales turnover of the store120 million RMB2012/9-2014/8Sales departmentTextile and bathroom manager12 coworkers report toover 100 million RMB sales turnover per year. (20% of whole store)2011/7-2012/8Sales departmentCooking & Eating department managerin charge cooking and eating shop, with yearly sales turnover over 44 millon.Main responsibility: Build up sales strategy and implement business planMarket research and competitor analysisPresent advantaged products and achieve sales goal proactivelyBoost sales by following store commercial calendar promotionPresent products to easy customers’self buyingUnderstand living situation of local customers, and presend solutions on sales floor by IKEA productsForecast estimated sales volume and secure product supply with logistics departmentOrganize and delegate responsibility to the team, motivate and develop team members2007/6—2011/6Sales Department, Kitchen & Dining department managerin charge of kitchen & dinning shop, with yearly sales turnover over 28 millon.Job responsibility same as cooking and eating department manager2005/6--2007/6Logistics Goods Flow ManagerMain responsibility:Make the standard operation procedure for the whole goods flow process in the storeWork with 3rd party logistics company to secure the smoooth operation of IKEA external warehouseEnsure the right time and quantity of good receiving and accurate stock accuracy.Ensure products can be refilled from external warehouse to sales location timely everyday.Work with other department in store to make sure the sales location accuracy.Motivate and develop team members.

Ensure all the warehouses in the plant’s smooth operationEnsure everyday timely receiving and stock accuracyEnsure every’s raw material dispatch from warehouse to manufaturing based on order and needsEnsure the finished goods’ distribution to customers everydayAs SAP warehouse module owner, in charge of maintain and training

Provide 3rd party logistic service to key account customers