Bijal Bechar Email & Phone Number

Houston, Texas

Houston, Texas

Houston, Texas

Houston, Texas

Business Liaison• Maintain client relationship post go-live and served as primary point of contact for 12 oil & gas clients with various Quorum products including Quorum TIPS and QLM.• Conduct recurring client status meetings to discuss current activities• Triage tickets as they are received to resolve client questions, issues, enhancement requests.• Work with appropriate technical teams to complete support requests. • Manage time spent for support and approve invoices… Show more Business Liaison• Maintain client relationship post go-live and served as primary point of contact for 12 oil & gas clients with various Quorum products including Quorum TIPS and QLM.• Conduct recurring client status meetings to discuss current activities• Triage tickets as they are received to resolve client questions, issues, enhancement requests.• Work with appropriate technical teams to complete support requests. • Manage time spent for support and approve invoices according to clients' support contract terms. Show less

Troy, Alabama

Production Support Manager, Premium Support/ Managed Advantage Group• Maintain client relationship post go-live and served as primary point of contact for State of Alabama and Maricopa County, Arizona.• Manage day to day operations and work with functional and technical resources to resolve any issues.• Responsible for running regular client operations meetings and delivering meeting agendas and minutes.• Produce monthly reporting for CGI management and client… Show more Production Support Manager, Premium Support/ Managed Advantage Group• Maintain client relationship post go-live and served as primary point of contact for State of Alabama and Maricopa County, Arizona.• Manage day to day operations and work with functional and technical resources to resolve any issues.• Responsible for running regular client operations meetings and delivering meeting agendas and minutes.• Produce monthly reporting for CGI management and client stakeholders.Project Manager, Premium Support/Managed Advantage Group• Manage the day to day service delivery while in implementation phase for CGI hosted client.• Work closely with the Client Technical Team, CGI technical team, and functional team to design system architecture and hardware specifications, plan and implement infrastructure, and build the tools and procedures used later by operations to maintain the client’s system.• Transition client management responsibilities to the Steady State Manager assigned for seamless move to post go-live phase. Show less

Houston, Texas

• Manage upgrade and implementation projects for Quorum PGAS.• Manage tasks by working with clients and internal technical resources to provide accurate and timely solutions.• Lead product training for clients in both group and individual settings.• Building professional relationships with clients and strengthening the overall rapport with Quorum leading to additional project work and business opportunities.• Assist clients to maximize business activities by utilizing Quorum… Show more • Manage upgrade and implementation projects for Quorum PGAS.• Manage tasks by working with clients and internal technical resources to provide accurate and timely solutions.• Lead product training for clients in both group and individual settings.• Building professional relationships with clients and strengthening the overall rapport with Quorum leading to additional project work and business opportunities.• Assist clients to maximize business activities by utilizing Quorum product suite functionality.• Troubleshooting support issues with Quorum PGAS, TIPS, and QCM using advanced database queries and debugging code. Show less

Bachelor'S Degree, Management Information Systems, General

Activities and Societies: MIS Honor Society

Education record