Bijal Dave Email and Phone Number

Churn , Retention & Customer Success

1. Responsible for Quality Assurance of the entire Range of KYC Products right from Compliance , Operations and Digitisation where I I worked on the following things :Testing of various platforms (API & UI) while maintaining the average production defect leakage rate to less than ~2%.Created End to End API Automation testing frameworks using SOAP UI pro which reduced the Test execution time by ~60%Conducted User Acceptance Testing , solved L3 queries(From internal Users and… Show more 1. Responsible for Quality Assurance of the entire Range of KYC Products right from Compliance , Operations and Digitisation where I I worked on the following things :Testing of various platforms (API & UI) while maintaining the average production defect leakage rate to less than ~2%.Created End to End API Automation testing frameworks using SOAP UI pro which reduced the Test execution time by ~60%Conducted User Acceptance Testing , solved L3 queries(From internal Users and downstream Application Stakeholders) with an average turn-around time of less than 36hours.2. Drove an Entire KYC Certification Process Digitisation Project through the entire Product Lifecycle (Ideation to Launch & BAU) which resulted in Taking the entire offline KYC Recertification Process Online, Reducing the average Recertification Completion time for each customer by 50%.My responsibilities over and above regular QA tasks included:Talking to Users and understanding the requirements & translating them to User stories for the developers.Active part in ideating integration based solution where our platform required data integrations from various existing KYC Compliance Products.Helped Agile coach streamline agile processes in the ambiguous working environment.Conducted User Testing and created training Decks which helped increase the product adoption rate within Internal Users. 3. General Highlights :Worked for 3 products at the same time without any trade off in the timely execution & quality of deliverables which required Multi-tasking & Context Switching capabilities.Leveled up from a fresher to the SME of all the 3 products I worked on in a span of just one year.Experience driving a product to completion with product owners, product managers, software engineers, quality assurance engineers, and other stakeholders. Show less

App testing

AWS certification