Member of the Middleware and Application Delivery Services team at the San Francisco Federal Reserve Bank.

• Responsible for day to day management and scaling of QA and Development virtual infrastructure. Applied configuration management tools to automate administration tasks of Dev and CI\CD platforms.• Responsible for administration of Windows and Linux servers, VMWare infrastructure servers, log source test devices, Loglogic appliances, terminal servers and networking devices, configured along multiple subnets.• Applied TCP/IP best practices to configuration of networks to keep subnets isolated and secure.• Managed AWS Dev infrastructure including S3 storage, EC2 instances, RDS and IAM entities and roles.• Responsible for provisioning, monitoring and maintaining physical and virtual servers for DevOps Infrastructure. Created Data Models for LSP, updated and added parsing to support new log source devices. Role included the following responsibilities:• Updated and automated deployment of infrastructure services making development and QA environments scalable and reliable.• Created and implemented NAS solutions to development infrastructure to improve reliability and reduce downtime.• Qualify and develop updates for Compliance Suites for TIBCO’s Loglogic LMI data analytics software.Create, proofread and edit product documentation (I.e. Installation and Quick Start Guides).• Researched and developed reporting and alerts for new and latest compliance standards to add marketing value to Loglogic’s platform.

Part of five man team located on premise 24/7 at customer’s (eBay) headquarters to support product implementation for Pitney Bowes. Responsible for success and support of GSP application integration into eBay’s selling platform. Collected machine which was used to create and monitor GSP application stack.Collected and analyzed machine data to create alerts, dashboards and SOPs for monitoring and troubleshooting business critical production systems in real-time, ensuring critical SLA’s were continuously met. Role responsibilities included:• Implemented, managed and scaled monitoring solution (Splunk) for eBay’s GSP (Global Shipping Platform).• Design and developed solutions to reliably track application usage, leading to improved monitoring and systems performance.• Managed databases (MySQL, MSSQL) to monitor GSP data and fix errors and inconsistencies with the data.• Automated management reports and charts showing platform usage, reliability and system performance, which management used to justify SLA satisfaction.• Created and tracked bugs and application issues across multiple departments between company and customer, ensuring issues were resolved to customer satisfaction.

Responsible for all employees IT services for small pharmaceutical company. Managed applications, access control, helpdesk and internet services for entire company. Researched and implemented solutions to help the company achieve goal of getting drugs FDA approved. Worked with vendors to negotiate pricing and services within company budget. Role responsibilities included:• Helped build and managed infrastructure consisting of SSL VPN management and access, server backups, Windows Active Directory domain services, application servers and VOIP phone system.• Managed Compliance reporting (Splunk) system to ensure SOX Compliance. • Managed helpdesk and computer/software inventory for 150 end users ensuring SLA’s were consistently met or exceeded.• Responsible for negotiating and consolidating AT&T services (mobile devices, internet circuit, local and long distance PRI’s). • Created company mobile policy and user expectation guide for mobile devices and services. Performed changes in a Validated/Change Control environment. • Create IT policy work instructions for IT department to ensure department was SOX compliant. • Purchase equipment and software for department. Interact with software/hardware/service vendors to negotiate lower pricing on support and maintenance agreements.

Supported Enterprise level customers to ensure customer satisfaction was met or exceeded and issues were resolved to the customer's satisfaction. Role responsibilities included:• Supported customers with the installation, configuration and troubleshooting of Symantec’s Network Access Control, End User Enforcement and Secure Desktop On-Demand applications. • Oversaw support for customers in the Western United States, as well as Asia and Europe when working the night shift.