Bijay Mehta Email & Phone Number

Mississauga, Ontario, Canada

• Leading Brainzaa’s software projects end-to-end: Requirements Elicitation, Business Requirement Documentation (BRD), User Story creation, Development coordination, Testing review and Deployment.• Conducting interviews/meetings with SMEs’, Clients and Stakeholders to gather the requirements, identify problems and provide the required solution.• Following the Agile and Waterfall methodologies depending on the nature of the project. • Increased customer satisfaction scores by 20% within one month through strategic changes based on feedback.• Proficient in creating User stories, Acceptance criteria, Process Flow diagrams and User Manuals.• Performed Gap Analysis and successfully implemented a Process Improvement initiative to enhance a straight-through order processing system, reducing processing time by 40%.• Developing customized reports and various business dashboards using Power BI thereby summarizing and presenting data in a visually appealing format.• Created Process Flow charts, UML diagrams (Activity Diagrams, Use Case diagrams etc). based on the requirements.• Achieved a 95% success rate in executing test plans, ensuring high-quality deliverables.• Ensured accuracy and completeness of data lists, supporting successful rollouts with 100% data integrity.• Analyzed data to identify root causes, resulting in a 20% reduction in recurring issues through targeted corrective actions.

Waterloo, Ontario, Canada

• Instrumental in implementing the Odoo ERP for the organization by transitioning various individual legacy processes to one system thereby leading to significant saving in time and manual efforts.• Fine-tuned the company’s manufacturing by suggesting and implementing various process improvements and changes for a smoother workflow. • Followed the Agile Scrum framework to transition the legacy system to ERP in timely sprints.• Managed and tracked user stories in JIRA, acted as a Scrum Master and organized daily stand ups to make sure the team meets the respective Sprint's deadline. • Analyzed and mapped processes and data for current and future states (AS-IS and TO-BE), ensuring alignment with project goals.• Streamlined procedures, resulting in a 20% reduction in customer service response time.• Experienced in creating Status reports, Dashboards, Runbooks, Process flow documents and User manuals depending on the requirement.• Reviewing test cases, performing the User Acceptance Testing (UAT) and validating test results before promoting new changes to Production environment.

London, Ontario, Canada

• Streamlined procedures, resulting in a 20% reduction in customer service response time.• Verified accuracy of customer account information and updated when necessary.• Maintained an average call waiting time of less than 30 seconds, exceeding industry standards.• Successfully contributed to a 25% increase in sales of new products through effective customer guidance.• Recognized for outstanding customer service, consistently receiving positive feedback from over 90% of customers.• Logged problems and solutions provided into internal database.

India

• Improved customer response time by implementing a streamlined needs assessment process, resulting in a 15% reduction in inquiry resolution time.• Prepared and analyzed AS-IS and TO-BE in the existing architecture and performed Gap Analysis Gather requirements by conducting meetings and brainstorming sessions with end users.• Led seamless rollouts of hardware and software across three countries (India, Bhutan, and Nepal), ensuring minimal disruptions and achieving a 95% user satisfaction rate.• Ensured compliance with all project documentation, contributing to a 98% accuracy rate in project deliverables.• Oversaw successful business requirement implementations in three countries, resulting in a 25% increase in operational efficiency.• Improved system understanding and communication by developing clear UML diagrams, reducing the learning curve for new team members by 30%.• Identified and analyzed user requirements, procedures, and processes to develop optimization strategies.• Increased customer satisfaction by 10% in 2 months, utilizing data extraction and analysis of POS data such as Odoo ERP POS

Master Of Arts - Ma, Visual And Performing Arts

Master Of Arts - Ma, English Language And Literature/Letters

Activities and Societies: Creative Writing. Content Writing.