Bijay Mehta Email & Phone Number

Mississauga, Ontario, Canada

• Leading Brainzaa’s software projects end-to-end: Requirements Elicitation, Business Requirement Documentation (BRD), User Story creation, Development coordination, Testing review and Deployment.
• Conducting interviews/meetings with SMEs’, Clients and Stakeholders to gather the requirements, identify problems and provide the required solution.
• Following the Agile and Waterfall methodologies depending on the nature of the project.
• Increased customer satisfaction scores by 20% within one month through strategic changes based on feedback.
• Proficient in creating User stories, Acceptance criteria, Process Flow diagrams and User Manuals.
• Performed Gap Analysis and successfully implemented a Process Improvement initiative to enhance a straight-through order processing system, reducing processing time by 40%.

Waterloo, Ontario, Canada

• Instrumental in implementing the Odoo ERP for the organization by transitioning various individual legacy processes to one system thereby leading to significant saving in time and manual efforts.
• Fine-tuned the company’s manufacturing by suggesting and implementing various process improvements and changes for a smoother workflow.
• Followed the Agile Scrum framework to transition the legacy system to ERP in timely sprints.
• Managed and tracked user stories in JIRA, acted as a Scrum Master and organized daily stand ups to make sure the team meets the respective Sprint's deadline.
• Analyzed and mapped processes and data for current and future states (AS-IS and TO-BE), ensuring alignment with project goals.
• Streamlined procedures, resulting in a 20% reduction in customer service response time.

London, Ontario, Canada

• Streamlined procedures, resulting in a 20% reduction in customer service response time.
• Verified accuracy of customer account information and updated when necessary.
• Maintained an average call waiting time of less than 30 seconds, exceeding industry standards.
• Successfully contributed to a 25% increase in sales of new products through effective customer guidance.
• Recognized for outstanding customer service, consistently receiving positive feedback from over 90% of customers.
• Logged problems and solutions provided into internal database.

India

• Improved customer response time by implementing a streamlined needs assessment process, resulting in a 15% reduction in inquiry resolution time.
• Prepared and analyzed AS-IS and TO-BE in the existing architecture and performed Gap Analysis Gather requirements by conducting meetings and brainstorming sessions with end users.
• Led seamless rollouts of hardware and software across three countries (India, Bhutan, and Nepal), ensuring minimal disruptions and achieving a 95% user satisfaction rate.
• Ensured compliance with all project documentation, contributing to a 98% accuracy rate in project deliverables.
• Oversaw successful business requirement implementations in three countries, resulting in a 25% increase in operational efficiency.
• Improved system understanding and communication by developing clear UML diagrams, reducing the learning curve for new team members by 30%.

Master Of Arts - Ma, Visual And Performing Arts

Master Of Arts - Ma, English Language And Literature/Letters

Activities and Societies: Creative Writing. Content Writing.