Utsav Acharya Email & Phone Number

Mississauga, Ontario, Canada

• Handling inquiries via phone calls, e-mails, tickets to provide appropriate solutions, and follow up to resolve any issues and document them.• Providing first-level technical support to users, software issues, resolving technical problems, and escalating complex issues to higher-level support teams when necessary.• Keeping user in the loop for any update and any status changes for the order or issue.• Create accounts, install updates, troubleshoot any issues that arise for both new and existing users. • Assist with the administration of Office 365 applications.• Documenting any special scenario for future handling and recording it in the SOP.• Resolving any conflicts and escalations quickly and efficiently.• Continuously training with best practices and product knowledge.• Preparing daily, weekly and monthly reports to see the progress and submitting it to the management team.• Any other task as advised by the management.

Kathmandu, Bāgmatī, Nepal

● Provide personnel policy and procedure guidance to employees and management.● Posting Job ads on multiple job boards in accordance with the requirement and vacancies of the department.● Conduct interviews, and tests of the proposed new hire and carry out the administrative tasks as needed.● Correspond with HOD and hiring manager for drafting Recruitment letters as well as handling the onboarding.● Keeping all the records for the new hires as well as the entire employee in the organization for future reference.● Maintain up-to-date knowledge of employment law and compliance requirements. Respond to human resources-related inquiries.● Assist management in any other administrative & operational duties as assigned.

Toronto, Canada Area

• Ensuring customer queries are answered to their satisfaction• Using computerized systems to access the details of customers• Handling customer complaints or handing them over to a supervisor if needed higher authorization• Contribute to team effort by accomplishing related results as needed, i.e., swift costumer service, rapport building with customer, keeping the wait time minimum• Build sustainable relationships of trust through open and interactive communication

Fergus, Ontario

• Supervised Front Desk operations during assigned shift• Initiated to increase shift change efficiency by creating communication book • Helped in smooth transitions of onboarding and off boarding of employees with clarity and concise communication for all• Maintain track record of employee and data entry for all relevant information into the system• Provided guests as well as internal staff on knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special event• Performed various administrative task assigned by manager based on the needs of the guests

Ontario, Canada

• Worked with Human Resource Information System (HRIS),i.e., Automatic Data Processing (ADP) to update functions, profiles, handle employee queries and make changes to the systems to comply with company policy• Ensured HRIS system data integrity by addressing system queries/issues, testing system changes, monitor system performance, drafting reports and analyzing data• Researched and compiled data on trends in employment law, and prepared reports to the Human Resources Directors with analyses with suggested recommendations for process improvement• Collaborate with the broader HR team to assist on related initiatives such as recruitment onboarding, contracts, HR reporting, letters of employment, terminations and retirement, benefit administration and registration to increase recruitment• Assist the talent acquisition team with prescreening and recruiting, as well as onboarding initiatives such as creating offer letters, and processing transaction in the HRIS system, Coordinating references and background checks• Served as member of the JH&SC, conduct quarterly inspections, communicate findings to staff with a corrective action plan and timelines and follow up to ensure completion• Worked with organizational charts to update information in the database. Also monthly head count for the organization• Provided guidance and support to employees regarding questions and requests, HR policies and procedures• Updated job descriptions and posting them in relevant job portals as advised

Post Graduate Certificate, Human Resource Management

Masters In International Business, Business Administration And Management, General, 3.8

Bachelor'S Degree, Business Information System