Bijendra Chauhan Email and Phone Number

• Assist to SPV head in commissioning of Toll Road,Project commissioned in April 2019.• Establishing entire Operations and Maintenance.• Assist to SPV head in preparation of Operations and Maintenance Budget.• Preparation of Operations and Maintenance Manual in confirmation to CA articles and schedules.• Preparation of maintenance plan.• Manpower sourcing and training. Preparation of Job description. Recruitment, selection and training.• O&M Procedures and Training… Show more • Assist to SPV head in commissioning of Toll Road,Project commissioned in April 2019.• Establishing entire Operations and Maintenance.• Assist to SPV head in preparation of Operations and Maintenance Budget.• Preparation of Operations and Maintenance Manual in confirmation to CA articles and schedules.• Preparation of maintenance plan.• Manpower sourcing and training. Preparation of Job description. Recruitment, selection and training.• O&M Procedures and Training Manuals.• Coordination with NHAI / IC / IE.• Public Relations and Media Activity. Making Toll paying users aware of Toll Road Project. • Preparation of SOP’s and process and follow ups through corrective training.• Developing a link with local administration, police, public & public representatives.• Developing of in house maintenance team.• Submission of weekly &monthly reports to NHAI / IE.• Monitoring planned vs. actual expenses on monthly basis for operations and maintenance and other costs. Show less

• Toll collection and Operations of Toll Plaza Korai, NH-11.• Managing Shift Managers, Lane Executives, Sr. Toll Collectors (Cashiers), Toll Collectors, Banking Administrators, Admin and HR Executives, Audit and Technical Team.• Liaison with all government statutory, legal, administrative authority in peace period and at the time of crisis.• Ensuring following items are fully controlled1. AVC Class Discrepancies2. Under and over toll Revenue Collection.3. Management of… Show more • Toll collection and Operations of Toll Plaza Korai, NH-11.• Managing Shift Managers, Lane Executives, Sr. Toll Collectors (Cashiers), Toll Collectors, Banking Administrators, Admin and HR Executives, Audit and Technical Team.• Liaison with all government statutory, legal, administrative authority in peace period and at the time of crisis.• Ensuring following items are fully controlled1. AVC Class Discrepancies2. Under and over toll Revenue Collection.3. Management of traffic especially in Peak Hrs.4. Trouble shooting of technical faults with the help of technical team.5. Reconciliation of revenue to traffic and revenue banked.6. Handling customer complaints.7. Ensuring Maintenance of Toll Road is done.• Ensure ethical practices by eliminating revenue leakage and malpractices.• Consistently evaluate the procedure and practices to ensure the customer/client satisfaction.• Manage the operation budget keeping in mind the contractual levels of service.• To direct the team towards fulfillment of organizational goal/mission and energizes the employees to deliver the best performance Show less

• Management of Gabhana Toll Plaza and overall supervision of work carried out during shift specially cash flow.• Ensure proper documentation and procedure to be followed properly.• Ensure smooth traffic flow by Traffic management and user handling for maximum revenue collection.• Prevent any revenue leakage.• Preparation of monthly roster for Sr. Toll Collector and Toll collectors and shift Incharge.• Introduce newly joined Toll collector and Sr. Toll collector with revenue… Show more • Management of Gabhana Toll Plaza and overall supervision of work carried out during shift specially cash flow.• Ensure proper documentation and procedure to be followed properly.• Ensure smooth traffic flow by Traffic management and user handling for maximum revenue collection.• Prevent any revenue leakage.• Preparation of monthly roster for Sr. Toll Collector and Toll collectors and shift Incharge.• Introduce newly joined Toll collector and Sr. Toll collector with revenue collection system.• Co-ordination with other department and local authorities for smooth running of plaza. • Ensuring effective communication with Plaza Manager regarding toll operation day to day issues and resolution of the same.• Manage the Toll operation in full swing in absence of Toll Plaza Manager with respect to issue escalation to higher management, compliances of SLA & SOP, reporting etc.• Preparation of strip chart for Hospitals, Police stations, Fire Stations, Encroachment areas & Darks Spots of the entire stretch based on survey carried out by own.• Liasioning and maintaining good relationship with local authorities such as police station, trauma centers, free ambulance service, Filling stations etc. • Ensuring safe keeping and inventory management of road furniture/installed equipment over stretch and statuary compliances.• Incident management for smooth traffic flow over stretch.• Local Vendor development for crane service, vehicles/Ambulances on hire basis.• Verification of day to day incident reports and consumption of fuel against vehicle running. Show less

o Prepare daily, weekly and monthly traffic and revenue report. o Function management and overall supervision of work carried out during shift specially cash flow.o Ensure smooth traffic flow by Traffic management and user handling for maximum revenue collection.o Prevent any revenue leakage by doing spot checks, frisking etc.