Quality Head
Overlooked and managed the entire Quality function for Onshore and Offshore Clients. Also, acted as interim Training Manager for the entire business.
Mar 2022 - May 2024
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Bijoya Bera Email & Phone Number
Six Sigma Green Belt (KPMG) II Contact Center Quality Management II ISO 9001:2015 trained II Client Management II Compliance & Process excellence II Training & Development
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Role
Six Sigma Green Belt (KPMG) II Contact Center Quality Management II ISO 9001:2015 trained II Client Management II Compliance & Process excellence II Training & Development
Location
Kolkata, West Bengal, India
Who is Bijoya Bera? Overview
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Bijoya Bera is listed as Six Sigma Green Belt (KPMG) II Contact Center Quality Management II ISO 9001:2015 trained II Client Management II Compliance & Process excellence II Training & Development based in Kolkata, West Bengal, India. AeroLeads shows a matched LinkedIn profile for Bijoya Bera.
Bijoya Bera previously worked as Quality Head at Cogenthub and Quality Assistant Manager at Concentrix Limited Company. Bijoya Bera holds Bachelor Of Technology - Btech, Agricultural Engineering from Bidhan Chandra Krishi Viswavidyalaya.
Profile bio
About Bijoya Bera
With 14+ years of experience across diverse industries like Telecom, automotive, e-commerce, and customer service, I specialize in Quality Management for both domestic and international clients. As a Green Belt Six Sigma certified professional from KPMG, I employ data-driven insights and Six Sigma methodologies to drive tangible, sustainable business outcomes. My strategic leadership skills facilitate smooth transitions, innovative Quality frameworks, and team excellence. Proficient in ISO Standards, particularly ISO 9001:2015, I've ensured ISO re-certification for previous employers, showcasing a dedication to excellence and continuous improvement. Additionally, as a trained POSH Committee member, I prioritize fostering safe and inclusive work environments. I'm enthusiastic about optimizing operations, promoting a culture of quality, and delivering impactful results for your organization's success. Let's connect and discuss how I can contribute!
8 roles
Bijoya Bera work experience
A career timeline built from the work history available for this profile.
Quality Assistant Manager
Managed a team of seasoned QAs across multiple locations to meet monthly SLA targets. Deployed COPC for the account, Client Management and oversaw account compliance.Supervised training team as an additional responsibility.
Sep 2019 - Feb 2022
Quality & Training- Team Leader
Led the Quality Analysts' team for Smart Business Telecom (Australia), was responsible to team performance, productivity & QA KPI's. Oversaw the training deliveries and KPI's as well.
Dec 2017 - Sep 2019
Quality & Correspondence Team - Supervisor
Managed the Credit & Risk team to meet KPIs for Smart Business Telecom (Australia). Tracked and reported team performance, productivity and task completion
Aug 2015 - Dec 2017
Credit & Risk Team - Supervisor
Supervised Credit team on collections and overdue accounts for high-risk customers of Smart Business Telecom (Australia).
Jan 2013 - Jul 2015
Collections Officer
Smart Business Telecom
Processed payments and set up direct debits for customers over the phone for Smart Business Telecom (Australia).
Jan 2012 - Dec 2012
Jul 2009 - May 2011
Associate Researcher
Involved in Research and Design project - " Development of Micro Controller based Automatic and Semi- Automatic Variable Rate Fertilizer Applicator ". Project sponsored by Indian Council of Agricultural Research and under supervision of Dr. V. K. Tewari.Department - IIT Kgp (Agricultural & Food Engineering).
Oct 2008 - Jan 2009
1 education record
Bijoya Bera education
FAQ
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Quick answers generated from the profile data available on this page.
What is Bijoya Bera's role at their current company?
Bijoya Bera is listed as Six Sigma Green Belt (KPMG) II Contact Center Quality Management II ISO 9001:2015 trained II Client Management II Compliance & Process excellence II Training & Development.
Where is Bijoya Bera based?
Bijoya Bera is based in Kolkata, West Bengal, India.
What companies has Bijoya Bera worked for?
Bijoya Bera has worked for Cogenthub, Concentrix Limited Company, Teleminds Infotech, Smart Business Telecom, and Wipro.
How can I contact Bijoya Bera?
You can use AeroLeads to view verified contact signals for Bijoya Bera, including work email, phone, and LinkedIn data when available.
What schools did Bijoya Bera attend?
Bijoya Bera holds Bachelor Of Technology - Btech, Agricultural Engineering from Bidhan Chandra Krishi Viswavidyalaya.
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