Biju Thomas Email & Phone Number

Silver Spring, Md, Us

6900 Virginia Manor Road, Beltsville, Md, Usa

Beltsville, Maryland, United States

Bangalore, India

Worked in multiple roles - as Investigation Specialist, Quality Analyst, Workflow SPOC, Mentor & Sr. Trainer) • Caught fraudulent activity more quickly and efficiently, leading to a drop, in cost of fraud to the customer. Provided additional analyses where needed to determine inefficiencies within the department and implemented fixes to these problems.• Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized fraud exposure.• Assisted management in compiling metrics related to fraud losses.• Skilled in conducting classroom and web-based training for trainees, using e-learning applications such as Maestro/LMS, to conduct training. • Provided training to staff with differing needs including Managers, Team Leads, and Trainers• Proven ability to serve as the sole trainer on key customer accounts, to act as the senior trainer supporting new trainees, to conduct Train-the Trainer courses, and to provide process specific training for new hires. • Initiated game-based training and made instructor notes around it as well. • Reviewed the email training content, identified gaps in training, used activity-based learning strategy, created cheat sheets and ensured that I coached the team I trained. • Created an excel sheet, outlining usage of over 100 business-specific emails.• Develope

Bangalore, India

• Tracking inward and outward payment of failed Telegraphic Transfers.• Executed processes defined for fraud detection and prevention, while identifying new trends in fraud.• Acted as a trainer and lead for agents.• Generated suspicious activity reports and risk management reports for supervisors and managers• Cross trained in fraud claims and fraud prevention • Recognized as a problem solver and a person of high integrity with attention to detail• Sent Swift Messages to various banks to trace outward payment and confirm inward payment status• Performed verifications on new and existing accounts.• Identified behavioral patterns and classified according to risk scenarios• Executed periodic correspondence with customers and the business area in London and USA.• Processed payments in 14 currencies including GBP, USD, EURO, AED etc.• Set up electronic fund transfers for Mortgages• Sent communications such as MT103 and MT202 regarding money transfers to banks.

Cochin, Kerala, India

• Taught Physics, Mathematics and English for the High School Section.• Was an examiner for the ICSE public examinations for three years from 2002 to 2004.• Have been the Editor of the School Magazine and been the Chairperson of the various clubs & committees of the School, such as the Arts Club, The Science Club, The Concert Committee, The Excursion Committee • Have conducted Quiz competitions, both at the School Level and at the inter-school level.

Cochin, Kerala, Indi

• Achieved assigned sales targets. • Commitment to customer service.

Bachelor Of Education - Bed, English & Physical Science

Bachelor Of Science - B.Sc., Physics