Avp, Customer Support
Current
Oct 2022 - Present
AeroLeads people directory · profile
Biju Thomas Email & Phone Number
AVP, Customer Support
at
project44
1 work email found
@dell.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
AVP, Customer Support
Location
Bengaluru, Karnataka, India
Company size
Who is Biju Thomas? Overview
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Quick answer
Biju Thomas is listed as AVP, Customer Support at project44, a company with 250 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at dell.com and a matched LinkedIn profile for Biju Thomas.
Biju Thomas previously worked as Head Of Operations & Product Support at Litera and Head Of Product Support / Customer Service at Sprinklr. Biju Thomas holds Organizational Leadership from Indian Institute Of Management Bangalore.
Company email context
Email format at project44
This section adds company-level context without repeating Biju Thomas's masked contact details.
{first}_{last}@dell.com
86% confidence
AeroLeads found 1 current-domain work email signal for Biju Thomas. Compare company email patterns before reaching out.
Profile bio
About Biju Thomas
> With 20+ years of leadership experience in Business Operations & Transformation.> Program Management & Process Engineering with focus on lowering operating costs via efficiency and simplification of operating models> A passionate people person with a track record of developing engaged, self-reliant, high performing teams> Prev. experience of training, software development & automation gives an added edge to engage effectively with shift-left teams
Listed skills include Service Delivery, Vendor Management, Transition Management, It Service Management, and 22 others.
Current workplace
Biju Thomas's current company
Company context helps verify the profile and gives searchers a useful next step.
Project44
7 roles
Biju Thomas work experience
A career timeline built from the work history available for this profile.
Head Of Operations & Product Support
May 2022 - Oct 2022
Head Of Product Support / Customer Service
- Leading Sprinklr's global product support operations, with ~100+ HC; Standard & Platinum support operations focusing on building an operating rhythm- Measure success via CX, SLA delivery & resolution speed / efficiency- Implemented command center to monitor product operation and bring focus on critical high impact cases; Currently this is an offer.
Apr 2021 - Apr 2022
Chief Of Staff | Global Customer Support
Chief of staff to the Head of India contact centers & Global Premium offering for Client Products- Build & execute the Annual Operating Plan for the organization; assess benefits / dis-benefits from external program / projects- Able to breakdown large complex problems into executable blocks & orchestrate execution- Govern the org. HC & operating spans for.
Jan 2016 - Apr 2021
Senior Manager | Programs & Sustain Operations
Manager of Process engineering & sustain team supporting the US BusinessDrive efficiency + process building & deployment for the region- High level of leadership engagement to align strategy & operational adoption of new changes- Help identify & build operating design that is efficient, and customer focused – driving better KPI- Transition businesses.
Aug 2014 - Dec 2015
Contact Center Manager | Ewfm Leader
Overlooking WFM operations across multiple locations, covering APJ + AMER + UKI. Locations of operation included Dell owned @ Bangalore, Hyderabad, Gurgaon & Chandigarh, with partners located @ India & Philippines.- Resource & Capacity planning engagement, to future stated solve on forecasted vol.- Scheduling & planning resources for day on day Business.
Jul 2010 - Aug 2014
Business Operations Manager
Multiple operational roles thru the 8+ yearsPart of BPI / 6Sigma projects; Lean implementation; Part of site and BU level changes- Operations Manager (KPI delivery focus)-- Managed 60 (30 + 30) specially identified low capability L1 agents-- Turned around performance to win the coveted Best CX performance team award for the year-- Success also means people.
Nov 2001 - Jun 2010
Team & coworkers
Colleagues at project44
Other employees you can reach at p-44.com. View company contacts for 250 employees →
Y(
Yu (Leo) Xin
Colleague at Project44
Shanghai, China, China
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DN
Damodhar Narayanavaram
Colleague at Project44
Bengaluru, Karnataka, India, India
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DT
Dave Thomas
Colleague at Project44
Greater Philadelphia, United States
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MM
Manikandan M S
Colleague at Project44
Namakkal, Tamil Nadu, India, India
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ST
Shrinil Thakkar
Colleague at Project44
Bengaluru, Karnataka, India, India
View →
KZ
Katarzyna Zaleńska
Colleague at Project44
Cracow Metropolitan Area, Poland
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VP
Vyshnav P.
Colleague at Project44
Piscataway, New Jersey, United States, United States
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RA
Raghav Anand
Colleague at Project44
Bengaluru, Karnataka, India, India
View →
RH
Raphaël Hiff
Colleague at Project44
Greater Paris Metropolitan Region, France
View →
SG
Sanchit Gupta
Colleague at Project44
Bengaluru, Karnataka, India, India
View →
Yu (Leo) Xin
Colleague at Project44
Shanghai, China, China
View →
DN
Damodhar Narayanavaram
Colleague at Project44
Bengaluru, Karnataka, India, India
View →
DT
Dave Thomas
Colleague at Project44
Greater Philadelphia, United States
View →
MM
Manikandan M S
Colleague at Project44
Namakkal, Tamil Nadu, India, India
View →
ST
Shrinil Thakkar
Colleague at Project44
Bengaluru, Karnataka, India, India
View →
KZ
Katarzyna Zaleńska
Colleague at Project44
Cracow Metropolitan Area, Poland
View →
VP
Vyshnav P.
Colleague at Project44
Piscataway, New Jersey, United States, United States
View →
RA
Raghav Anand
Colleague at Project44
Bengaluru, Karnataka, India, India
View →
RH
Raphaël Hiff
Colleague at Project44
Greater Paris Metropolitan Region, France
View →
SG
Sanchit Gupta
Colleague at Project44
Bengaluru, Karnataka, India, India
View →
3 education records
Biju Thomas education
Organizational Leadership
Bachelor Of Science (B.Sc.), Computer Science
School
Florence High School, Bangalore
FAQ
Frequently asked questions about Biju Thomas
Quick answers generated from the profile data available on this page.
What company does Biju Thomas work for?
Biju Thomas works for project44.
What is Biju Thomas's role at project44?
Biju Thomas is listed as AVP, Customer Support at project44.
What is Biju Thomas's email address?
AeroLeads has found 1 work email signal at @dell.com for Biju Thomas at project44.
Where is Biju Thomas based?
Biju Thomas is based in Bengaluru, Karnataka, India while working with project44.
What companies has Biju Thomas worked for?
Biju Thomas has worked for Project44, Litera, Sprinklr, and Dell.
Who are Biju Thomas's colleagues at project44?
Biju Thomas's colleagues at project44 include Yu (Leo) Xin, Damodhar Narayanavaram, Dave Thomas, Manikandan M S, and Shrinil Thakkar.
How can I contact Biju Thomas?
You can use AeroLeads to view verified contact signals for Biju Thomas at project44, including work email, phone, and LinkedIn data when available.
What schools did Biju Thomas attend?
Biju Thomas holds Organizational Leadership from Indian Institute Of Management Bangalore.
What skills is Biju Thomas known for?
Biju Thomas is listed with skills including Service Delivery, Vendor Management, Transition Management, It Service Management, Itil, Sla, Outsourcing, and Incident Management.
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