Biken Lalan M.Sc, Pmp, Itil V4, Realtor® Email & Phone Number

Waltham, MA, US

Waltham, MA, US

• Guide enterprise project teams with strategic planning sessions providing the foundation to accelerate the transition to Dynatrace and ensure Key Stakeholder adoption and fast ROI from their Dynatrace investment
• Ensure the global monitoring strategy is delivered as planned for customers most critical business applications
• Utilize SMART goal-setting methodology, supported by effective and efficient onboarding processes, including defined roles and responsibilities, adoption strategies and project plans as well as KPIs to ensure the.
• Co-ordinate daily project issues, risks and escalations by communicating directly with Product team for issues and enhancements
• Manage Dynatrace project resources via daily client and Dynatrace stand ups.
• Review skill gaps and build effective training plans

Waltham, MA, US

• Set up Monitoring of multi-tiered applications in data center and cloud (Amazon AWS, Docker, Cloud Foundry, MS Azure, Openstack) that include front end, middleware and backend servers using Java/.NET/PHP environments.
• Engage with developers/operations teams to deploy the Dynatrace Application Monitoring solution in the customer environment by creating a project plan and assisting teams with successful deployment of agents.
• Engage with teams to gather the network flow of the application traffic and requesting and verifying network data feeds to Agentless Monitoring Device (AMD) of the DCRUM solution.
• Create business transactions in Dynatrace Application Monitoring solution with a set of automated interactions between IT systems that execute a business tasks/process in the application under diagnosis.
• Build custom reports and dashboards with the Dynatrace Product suite on the monitored dataset to provide Technical and Business verticals with meaningful performance data.
• Review performance trends/baseline of monitored applications and service desk tickets with customer teams to aid in proactive monitoring efforts.

Houston, Texas, US

Detroit, MI, US

• Represent Compuware as a product expert on the APM suite (Vantage, Gomez)
• Earn the confidence of customers as trusted advisor in Application Performance Management.
• Ensure effective monitoring of critical business applications at customer sites.
• Administer Configure, Maintain, and Mature APM tools as it relates to customer needs.
• Maintain and enhance dashboards and reports to meet requirements of IT and business users.
• Help customers troubleshoot, profile, and predict application performance issues.

Palo Alto, CA, US

• Worked on the Enterprise Knowledge Management System from HP to provide hardware and software support to resolve system/application administration and configuration issues for Shell Oil IT Dept.
• Responsible for trouble-shooting system administration issues such as installation of software, managing operating systems, root cause analysis, system boot procedures, and backup & restore procedures.

Westchester, Illinois, US

New Delhi, Delhi, IN

Developed “Micro Controller based Monitor and Control of System”, the physical parameters like temperature, pressure, humidity, light intensity of the crude oil and natural gas were monitored and controlled with sensors through a remote facility with the help of radio frequency in real time using GUI created in Visual Basic.

Masters, Electrical Engineering

Bachelors, Electronics Engineering