Bikesh Shrestha Email & Phone Number

Australia

Perth, Western Australia, Australia

• Act as a Escalation point for Service Desk Analyst to resolve Level-2 and Level-3 issues.
• Categorize and record reported queries and provide solutions.
• Support problem identification and Advise users on the appropriate course of action.
• Monitor issues from start to resolution.
• Manage Mobile Devices and Laptops using AirWatch and Intune.
• Travel to Site on Regular basis to identify and resolve the issue on site.

Sydney, New South Wales, Australia

• Provide technical support via personal assistant, email, and remote connection.
• Use of ticketing system (Autotask) for general logging of all the incident and issues in timely manner.
• Creating/managing users, groups, and implementing group policy through Active Directory.
• Performing basic administration tasks (password resets, account creation/deletion) according to company standard.
• Monitoring and maintenance of peripheral devices with upgrade and backup.
• Provide assistance with L1 networking issues.

Sydney, New South Wales, Australia

• Windows 10 Roll out and replace with New reimage Devices
• Site visit and direct contact to customer for Onsite support
• Setting up the new computers into the Company network
• Deploying the IPv4 address of the computer through network
• Managing the computer names and provide specific to each computer to write in the active directory of the network
• Connecting the hardware projectors to the new computers