Bik Singh Email & Phone Number

Vancouver, British Columbia, Canada

• Client Engagement - Collaborate with prospective clients to identify their IT management needs and challenges, ensuring our solutions - such as IT Glue for comprehensive documentation, MyGlue for secure password.
• Solution Design - Customize and propose solutions that address specific client needs, leveraging my expertise in IT Glue's documentation capabilities, MyGlue's user-friendly interface, Network Glue's network discovery.
• Technical Demonstrations - Conduct detailed product demonstrations, showcasing how IT Glue, MyGlue, Network Glue, and MyITprocess can streamline their IT operations, improve documentation efficiency, and enhance.
• Proposal Development - Develop comprehensive proposals and responses that highlight the technical and business benefits of our IT Operation Solutions, illustrating how they meet client requirements and drive value.
• Collaboration - Work closely with the product management team, and other technical experts to refine our IT solutions, ensuring they are aligned with client needs and current market trends.
• Pre-Sales Support - Provide expert support throughout the pre-sales process, including managing proof-of-concept initiatives, addressing technical queries related to our IT solutions, and facilitating a smooth.

Vancouver, British Columbia, Canada

• Developing and Managing Customer Accounts - Build and nurture new customer relationships while overseeing account growth and satisfaction.
• Collaborating with Technical Teams - Partner with technical experts to design and present customized solutions that address client needs and drive value.
• Identifying Growth Opportunities - Strategically assess and uncover expansion opportunities within existing accounts to maximize revenue potential.
• Continuous Learning - Stay abreast of industry trends and product developments to enhance expertise and provide up-to-date solutions.
• Business-Oriented Consultations - Engage in strategic discussions with prospects to articulate how our software can deliver significant benefits and align with their organizational goals.
• Securing High-Value Accounts - Utilize consultative SaaS selling techniques to attract and secure high-value accounts by presenting compelling solutions and business cases.

Bahrain

• Developed and executed marketing plans for client acquisition and remittance generation.
• Built strong relationships with key clients and stakeholders, managing high-value B2C accounts.
• Aligned client needs with products, identified new prospects, and enhanced portfolio profitability.
• Drove client retention, addressed risks, and ensured compliance with KYC regulations.
• Led remittance product development and UAT, collaborating across departments to resolve gaps.

Bahrain

• Led business development and strategy for SADAD, building relationships to identify new opportunities.
• Negotiated contracts, ensuring revenue growth and timely project delivery.
• Provided regular analytics reports and tracked account metrics.
• Managed B2B client lifecycle, from acquisition to deployment.
• Handled government RFPs and collaborated with banks for cross-border payments.
• Upsold products, resolved issues, and aligned client strategies with business goals.

Bahrain

• Formulating Business development strategies & Pipeline – Customer acquisition and Onboarding for B2B/B2C clients.
• Account & Relationship Management - To ensure customer satisfaction during lifecycle; through customer relationship, product management & cross-selling, while liaising with internal Compliance & Finance teams.
• Partner with C-Level Executives and Stakeholders to ensure strong partnership and drive desired business outcomes.
• Develops and maintains an excellent working knowledge of client's businesses and all aspects of the services UAE Exchange provides to ensure the client receives & communicate the best possible solutions and service to.
• Focus on Revenue maximization, Cost optimization.
• Managing and growing remittance book size from assigned accounts.

Chandigarh

• Led business development for HRMS (SaaS) on SAP HANA for B2B clients in India and Singapore.
• Planned and executed rapid revenue growth initiatives with reseller partners and distribution channels.
• Forecasted and achieved sales quotas while managing client portfolios to ensure timely project completion.
• Developed business plans and executed project launches, incorporating merchandising and pricing strategies.
• Managed retention, renewals, and escalations, collaborating with IT, Finance, and Legal teams.
• Ensured positive client experiences and successful deployment, training, and go-live activities.

Punjab, Himachal Pradesh & Haryana Circle

• Managed customer acquisition, onboarding, renewals, and retention for post-paid services.
• Monitored credit limits and assignments, overseeing upgrades/downgrades based on risk class.
• Led customer relationship management across diverse accounts, ensuring lifetime value and satisfaction.
• Managed channel partners and vendors to ensure timely credit and address verification within SLA standards.
• Directed collections and renewals for initial billers, minimizing delinquency risk.
• Achieved 94% adoption of E-bill (Go Green) initiative within a year via outbound campaigns.

Punjab & Himachal Pradesh Circle

• Managed customer experience and escalations across Punjab & HP Telecom Circle.

Uttar Pradesh - West

• Managing the vertical of Retail Business operations for a state.

Punjab

• Leading the Retail Business operations for the region through standardized service delivery.