Bilal Gaffar Email & Phone Number

Leicester, GB

Leicester, England, United Kingdom

• Implementation of a comprehensive sales commission software solutiontailored to meet the specific needs of medium to enterprise sized organisations.
• Effectively project-managing 5-10 simultaneous implementations.
• Upselling features/add-ons and seamlessly integrating them into client configurations, suchas the reporting software, increasing client ARR on average by 10%
• Spearhead system testing initiatives across multiple projects to guarantee optimalfunctionality and reliability.
• Provided hands-on technical support to clients throughout the post-implementation phase,adeptly troubleshooting any software malfunctions and offering timely resolutions.
• Additionally, developed and delivered user documentation and online training services toempower clients in maximising the utility of the sof

Leicester, England, United Kingdom

• As an Implementation Consultant for finance software, I managed system upgrades forclients, overseeing project lifecycles and critical testing phases.
• Collaborated with Development and Business Analyst teams to conduct structured testing ofnew software releases. Provided client-facing training sessions post-upgrades, ensuring clearcommunication of technical.
• Proficient in configuring software for Windows and Linux servers, with expertise in SQL,Oracle, Python, Shell Scripting, APIs, and reporting functions.
• Resolved system malfunctions through expert troubleshooting, delivering tailored feedbackto clients.

• In a frontline role, I gained a deep insight into support industry and post Go-Live challenges.
• Primary customer contact, resolving issues via priority based ticket system.
• Proficient in SQL server support, Windows Server versions, Active Directory, Office 365,and Windows OS.
• Skilled in VPN utilisation across Windows, Cisco, and Citrix platforms, with expertise inediting and manipulating reporting software to meet client needs

Leicester, Leicestershire, United Kingdom

Working in a fast-paced environment, I was able to quickly adapt the skills I was taught in training to hit my personal KPI's.- Using my skills, I was able to apply and gain a position for a British Gas Landlords role which came with the responsibility of dealing with enquiries from some of the company’s biggest contract holders whilst creating a.

Leicester, United Kingdom

Leicester, United Kingdom

As a Buyer at Gafbros Ltd; I had a number of opportunities to introduce new products and optimise the margins for the business.I also had a the opportunity to decide on a number of business solutions in terms of technology packages to update the computer systems for the company.

Leicester, United Kingdom

At Sainsbury's I've always been a reliable candidate as I have the ability to work fast and in a tidy fashion, I've had the opportunity to work in a number of stores and been given the chance to meet a lot of people through my time with the company. My customer service skills have hugely benefitted from my experience and can definitely say that I can use.

Bachelor'S Degree, Computer Science

Studied Computer Science as a full time student and also worked at Sainsburys on weekends which enabled me to leave university debt free.

A Levels, A Level - Maths, Business, Accounting And It

I studied A-Levels in Maths, Business, Accounting and IT where I received between A-C in all four subjects. I also had time to take part.