1. Lead and oversee the Technical Support and Integration department, providing strategic direction and guidance.2. Develop and implement comprehensive technical support strategies to ensure timely and effective resolution ofcustomer issues.3. Collaborate with cross-functional teams to streamline integration processes and enhance product/service delivery.4. Spearhead the development and execution of technical support policies, procedures, and best practices.5. Foster a customer-centric culture within the technical support team, emphasizing responsiveness and excellence inservice delivery.6. Manage and optimize support workflows, ensuring the efficient allocation of resources to meet service levelagreements (SLAs).7. Implement and maintain key performance indicators (KPIs) to assess the performance and effectiveness of thetechnical support team.8. Stay abreast of industry trends and emerging technologies to continually improve technical support services.9. Act as a liaison between technical support and other departments, facilitating effective communication andcollaboration.10. Drive initiatives to enhance the overall customer experience through proactive problem-solving and continuousimprovement.11. Conduct regular training sessions for technical support staff to ensure they are well-equipped to handle diversecustomer queries and issues.12. Oversee the integration of new technologies and systems, ensuring compatibility and seamless functionality.13. Collaborate with product development teams to provide valuable insights based on customer feedback and supportexperiences.14. Manage relationships with external vendors and partners involved in technical support and integration processes.15. Regularly review and update documentation related to technical support processes and integration procedures.16. Lead and participate in cross-functional projects aimed at improving overall organizational efficiency.

1.Developing and Executing Business Intelligence services.2. Research and Development on new technologies for Retail Analytics, testing new hardware devices and technologies in different environments.3. Working with software developers and project support teams.4. Monitoring applications and software systems, stress testing, performance testing, functional testing, scalability testing.5. Communicating findings to technical and non-technical colleagues, providing objective feedback to software development project teams.6. Testing applications in different environments including web and mobile, writing bug reports7. BI Report generation and Database Handling.8. Identify, define, and execute tasks in furtherance of solutions for BI Services.9. Execute moderately complex tasks, BI devices monitoring.10. Conduct independent client engagements as requested.11.Windows/ Linux Server, Active Directory, NAS Management.12. Microsoft Office 365 administration and configuration.

1.Developing and Executing Business Intelligence services.2.BI Report generation and Database Handling.3.Identify, define, and execute tasks in furtherance of solutions for BI Services.4.Execute moderately complex tasks, BI devices monitoring.5.Conduct independent client engagements as requested.6.Windows/ Linux Server, Active Directory, NAS Management.

1.Installing, configuring and troubleshooting Outlook, MS Office, Citrix, Windows Live Mail, SSL VPN and various basic applications remotely.2.Software/hardware/network troubleshooting. Installation and configuration of network and standalone printers.3.Networking and structured cabling with vendor coordination.4.User account administration, i.e., account creation and management and password resets on ActiveDirectory.5.Updating Antivirus and running AV patches on standalone machines.6.System Installation & assembling, OS installation/ troubleshooting, Workgroup.7.Integrate software components into a fully functional software system.8.Develop software verification plans and quality assurance procedures. Document and maintain software functionality.9.Tailor and deploy software tools, processes and metrics,Serve as a subject matter expert.10.Comply with project plans and industry standardsPlatform: PHP, HTML,CSS3, JAVA,JScript, Sybase PowerBuilder.

1.Mean time to repair - Onsite analysis, diagnosis and resolution of desktop problems for end users.2.Collaborate with 3rd level support to prevent system downtime.3.Assist in user/hardware movement and branch relocation's.4.Software/hardware/network troubleshooting5.Customer satisfaction, Perform quality work on allservice requests/incidents.6.User account administration, i.e., account creation and management and password resets on Active Directory.7.Windows Administration.

1.Manage IT/IS Audits, IT Compliance, IT Process Audits, IT Risk Management.2.Performing general and application control reviews for simple to complex computer information systems.3.Performing information control reviews to include system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance.4.Reviewing of internal control procedures and security for systems under development and/or enhancements to current systems.3.Maintain and develop computerized audit software.4.Prepare audit finding memorandum and working papers to ensure that adequate documentation exists to support the completed audit and conclusions.5.Prepare and present written and oral reports and other technical information in a pertinent, concise, and accurate manner for distribution to management.6.Consult with and advise administrators, faculty, and staff on various operational issues related to computerized information systems, and on general business operations as needed.7.Follow up on audit findings to ensure that management has taken corrective action(s)