Bilal Sattar Email & Phone Number

Sugar Land, Tx, Us

Houston, Texas Area

Working with dataVerifying data and comparision with physical units on hand.Communication with different department.Communicating with customer through emails and/or incoming/outgoing phone calls.

Karachi, Pakistan

Flipping PropertyBuying and selling Property

Houston, Texas Area

Collecting and interpreting dataAnalysing resultsReporting the results back to the relevant members of the businessIdentifying patterns and trends in data setsWorking alongside teams within the business or the management team to establish business needs

Houston, Texas Area

• Provide technical support to corporate and store personnel• Respond to telephone calls, email and personnel requests for technical support in a timely manner• Determine users' needs and communicate effectively with team members to resolve issues in an effi-cient manner.• Document and record problem management information using the company's Helpdesk ticket system.• Resolved problems within Microsoft office (outlook, excel, etc.).• Troubleshoot and resolve printer problems within network. • Add, remove, troubleshoot and resolve MAX POS issues for the end users.• Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.

Houston, Texas Area

• Performs data collection for a variation of projects in support of engineering initiatives• Perform data analysis• Performs data entry (real time, Shop floor, etc.) and specific reporting• Responsible for modifying equipment to match new process layouts• Assists senior engineering team in conducting data analysis and troubleshooting• Conducts failure analysis and/or troubleshooting• Evaluate and report repeat returns• Supports new product introduction readiness and training• Supports engineering activities related to the repair services• Supports repair techs with engineering hold units• Partner with senior process engineer in performing new product validation & process walk through• Attaining and communicating IT requirements from/to the Project Management Team to/from the IT Department, testing the processes/results and training the end users with the same.

Houston, Texas Area

• Provide desktop support via phone/email with end-users for Win 7/8 operating system.• Tools used in the process were (remote login) Log Me In, Malware (Antivirus), Remote Desk top.• Performed diagnostics and troubleshooting of system issues using knowledge base.• Documented help desk resolutions and escalations though REMEDY trouble ticket software.• Ensure employee quality, efficiency and financial expectations are met• Provided computer help desk support and technical training on hardware/software to end users• Working knowledge Microsoft exchange and printers• Weekly and Monthly Reporting using Excel and PowerPoint

Houston, Texas Area

• Point of Contact for Associate Director• Conduct staff meetings to brief team on updates and align expectations• Provide peer coaching on maximizing performance and personal development• Foster an environment of team work, continuous learning and accountability• Ensure employee quality, efficiency and financial expectations are met• Perform statistical analysis of performance trends and create actions plans• Coordinate performance incentive plans, determine program criteria and design themes• Assist with departmental staffing and interviewing• Conduct weekly, monthly, biannual and annual performance reviews• Monitor, measure, train and motivate a team of 15 technical support coordinators• Assist employee motivation and goals to establish long term career paths• Provide ongoing and ad-hoc training of new products, services and policies• Partner with network group, engineers and technicians to ensure resolution of network issues• Partner with Human Resources to ensure consistency and adherence of company policies

Houston, Texas Area

• Managing teams with the Supervisor. Tracking and reporting attendance and Adherence issues to the Supervisor. Escalating customer-facing problems (Trouble Tickets) for the reps. Answering questions and concerns for the reps. Help the Supervisor identify and implement the factors that could improve the performance of the team.

Ft Lauderdale Florida

• Managing a team of 32 Programmers and Technicians, Trouble shoot and problem solving of day to day issues with pagers and/or customers. Responsible for the access of user accounts and the locations within inventory department. Handling Account, Assisting Sales/Service Representatives, Coordination between Departments. Maintain budgeted repair level and Payroll. Responsible for the equipment worth approximately Six Million Dollars and reconciliation with the other departments for the same.

Karachi Pakistan

• Managing a team of Customer Service Officers and Technicians to achieve the highest level of Customer Satisfaction at the same time achieving the number of Walk-in Sales.• Assigned a project to work with Network team, to create feasibility to add new cell site setup. Responsible for Forecasting, Planning, Budgeting, Organizing and Communicating with realtors and contractors to obtain bids. Holding pre-bid meetings, releasing bids, evaluating bids, making recommendations for bid awards, and documenting awards. Managed the selection and implementation phases of contractors – Ensuring all work performed within schedule, budget and acceptable standards of Mobilink.

Karachi, Pakistan

• Providing day to day support to the customers on DEC VAX/VMS and other layered products. The territory comprised of different cities of Pakistan and Bangladesh. Installation, Upgrading and maintenance of the systems, training of Managers and the other users (internal/external). Maintain in-house media library. Assist Sales Staff in Pre/Post Sales Process. Responsible for the testing/trouble shooting of all new products before marketing. Training Coordinator: Planning, Organizing Seminars and Special Training Sessions. Create/design/implement Training Curriculum for internal/external Customers.